Wilna Alexis
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Collaborative and dedicated to building and leading talented and motivated individuals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Results-oriented in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Nyarai Reigns Global
04.2018 - Current
- Created, maintained and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Coached new hires on company processes while managing employees to achieve maximum production.
Lead Recruiter & Team Lead
CROSSMARK
06.2017 - 04.2018
- Managed and maintained recruitment rules and regulations to adapt to ever- changing needs
- Oversaw full cycle recruiting for position vacancies each quarter
- Understood and facilitated full-cycle recruiting process from first contact to training
- Trained junior recruiters in interviewing, recruiting and onboarding strategies
- Sourced candidates via active and passive means using numerous avenues for candidate discovery
- Verified candidates fit hiring manager's desired employee characteristics and qualifications through comprehensive screening process.
Human Resources Manager
HR Metrics
08.2016 - 05.2017
- Interviewed, hired, and trained new workers
- Oversaw all daily office operations and equipment maintenance
- Created weekly and monthly reports and presentations for the management team
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites
- Resolved issues between employees and customers using company policies
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
On-Site Supervisor & Recruiter
Full Steam Staffing
02.2016 - 08.2016
- Trained new team members on-site policies and procedures
- Oversaw personnel safety and efforts at work site
- Maintained records and logs of work performed and materials and equipment used
- Resolved issues among team members to keep employees on task
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets
- Implemented best practices and safe operating procedures.
- Oversaw personnel safety and efforts at work site.
On-Site Supervisor & Branch Assistant
Full Steam Staffing
05.2012 - 02.2016
- Worked with personnel and managers to meet strict timelines
- Developed work schedules for team members to maximize shift coverage
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines
- Resolved issues between employees and customers using company policies
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Assisted managers in interviewing and selecting new workers.
CNA/PCT/ADMIN
Maxima Healthcare Services
08.2008 - 02.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving
- Bathing, and teeth brushing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Documented patient information and care activities in electronic health record
- Answered multi-line phone system and enthusiastically greeted callers
- Assisted physicians during surgeries and other medical procedures to treat patients appropriately and safely.
Sales Representative & Assistant Manager
AT&T
08.2011 - 03.2012
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Developed and implemented sales strategies to increase profits
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Bachelor of Science - Business Administrations And Management
Argosy University
Phoenix, AZ05.2018
Certified Nursing Assistant (Certification Number: CN0028887505 -
Central Piedmont Community College
Charlotte, NC03.2005
Notary Signing Agent -
National Notary Association
Chatsworth, CA03.2021
Skills
- Leadership and Staff Development
- Proficient in Microsoft Office Programs
- Data Entry
- Able to Explain Complex Concepts
- Deadline and Detailed Oriented
- Problems Solving
- Provide Immediate Solutions
- Public Speaking
- Report Preparation and Analysis
- Policy and Procedure Modification
- Project Management
- Training and Development
- Human Resources
- Leadership and Change Management
- Office Supplies and Inventory
- Customer Relations
- Sales Tax Filings
- Licensing Requirements
- Fleet Dispatching
- Client Correspondence
- Administration and Operations
- CRM Software
- Staff Recruiting
- Wire Transfers
- Loan Modification
- Staff Meetings
- Public Service
- Document Review
- Organizational Skills
- Proactive Leader
- Technical and Business Acumen
- Works Effectively with Cross-Functional Teams
- In Ensuring Operational and Service Excellence
- Regulatory Compliance
- Financial Tracking
- Event Coordination
- Scheduling
- Billing and Invoicing
- Excellent Multitasking Abilities
- Written Communication
- Policy Implementation
- Conflict Management
- Vendor Liaising
- Administering Payroll
- Accounts Payable and Receivable
- Microsoft Office
- Profit and Loss Statements
- Human Resource Management Software (HRMS)
- Internal and External Communications
- Entrepreneurial Leadership
- Mixed Media
- Product Development
- Marketing and Advertising
- Strategic Planning
- Social Media Content Creation
- Direct Email Campaigns
- Website Creation
- Administering Social Media Accounts
- PR Strategy
- Recording Segments
Affiliations
- Society of Human Resource Management
- American Marketing Association
- APICS – Association for Supply Chain Management
- International Association of Administrative Professionals
Certification
- CPM - Certified Professional Manager
- CNP - Certified Notary Public
- CAP - Certified Administrative Professional
- PMP - Project Management Professional
- C.P.R. and First Aid Certified
- Certified Notary Signing Agent
- Certified Online Public Notary
Timeline
Office Manager
Nyarai Reigns Global
04.2018 - Current
Lead Recruiter & Team Lead
CROSSMARK
06.2017 - 04.2018
Human Resources Manager
HR Metrics
08.2016 - 05.2017
On-Site Supervisor & Recruiter
Full Steam Staffing
02.2016 - 08.2016
On-Site Supervisor & Branch Assistant
Full Steam Staffing
05.2012 - 02.2016
Sales Representative & Assistant Manager
AT&T
08.2011 - 03.2012
CNA/PCT/ADMIN
Maxima Healthcare Services
08.2008 - 02.2016
Bachelor of Science - Business Administrations And Management
Argosy University
Certified Nursing Assistant (Certification Number: CN0028887505 -
Central Piedmont Community College
Notary Signing Agent -
National Notary Association
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