Wilna Pt Dujour

• Lead front desk receptionist
• Greet patients
• Handled tasks and responsibilities for front office employees during periods of understaffing.

• Provide exceptional customer service to clients and visitors, addressing inquiries and resolving issues promptly.

• Serve as the primary point of contact for incoming escalated calls, utilizing excellent phone etiquette and managing phone systems.

• Provide exceptional customer service to clients and visitors, addressing inquiries and resolving issues promptly.

• Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.

• Oversee patient scheduling, check-in/check-out, and coordination
• Provide training to Front desk new hire.
• Collaborate closely with doctors and clinical staff to

maintain seamless patient care.

• Maintain a professional, welcoming, and organized front office environment.
• Present and explain procedures to patients with clarity and confidence.
• Checking in and out for 2 doctors and 3 physician assistants
• Collect patients' information (Insurance, License, Hospital discharge documents, Police report)
• Submit authorization through availity
• Scanning & filing documents
• Filing and Pulling charts
• Verify insurance information
• Contact attorneys
• Follow up on insurance claims
• Handling high call volumes
• Collecting copays
• Collecting past due balances
• Chart preparation
• Scanning charts
• Scheduling appointments and emergency outpatient procedures
• Utilize MS Office (Word, Excel, Outlook)
• Send medical records as requested by patients, facilities, and physicians' offices
• Fax physical therapy and MRI/CT scan prescriptions as needed
• Multitasking in a fast-paced environment
• Assist with creole speaking patients

• Utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining workflow.
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Dispensing during all applicable prescription dispensing activities.
• Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle, when possible, to assist in locating products.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
• Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
• May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
• Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
• Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.

• Greet patients
• Utilize MS Office (Word, Excel, Outlook)
• Billing codes
• Collect patients information (Insurance, License, Hospital discharge documents, Police report)
• Scanning & filing documents
• Answer any questions
• Schedule orthopedic & MRI appointments
• Verify insurance information
• Contact attorneys
• Follow up on insurance claims
• Handling high call volumes

• Acted as first point of contact and set appointments for prospective clients.
• Set appointments with salespeople and potential customers.
• Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
• Addressed client inquiries and updated database information.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.