Wilna Stancil
Middlesex,NC
Summary
Dynamic and dependable professional with a proven track record at O'Reilly's Auto Parts, excelling in customer service and safe driving. Recognized for maintaining accurate delivery logs and training new drivers, while fostering teamwork and collaboration. Committed to ensuring timely deliveries and enhancing customer satisfaction through attention to detail and a positive attitude.
Overview
27
27
years of professional experience
Work History
Delivery Driver
O'Reilly's Auto Parts
10.2020 - Current
- Delivered automotive parts safely and efficiently to various locations.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Operated company vehicles following all safety protocols and regulations.
- Provided exceptional customer service during deliveries, addressing inquiries promptly.
- Collaborated with warehouse staff to ensure timely order fulfillment and dispatching.
- Inspected vehicle condition regularly to ensure reliability and safety standards were met.
- Assisted in training new drivers on route navigation and delivery processes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
PCA
Zebulon House Assistant Living Facility
10.2020 - Current
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored and documented changes in residents' health status, communicating effectively with healthcare professionals.
- Developed and implemented personalized care plans to enhance resident well-being and independence.
- Trained and mentored new staff on best practices for patient care and facility protocols.
- Collaborated with multidisciplinary teams to coordinate care services and address resident needs promptly.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Overnight Stocker
Walmart
02.2005 - 02.2020
- Organized and stocked merchandise on shelves to ensure optimal product availability.
- Assisted in maintaining cleanliness and safety standards throughout the store environment.
- Collaborated with team members to efficiently unload delivery trucks and restock inventory.
- Monitored inventory levels and reported discrepancies to management for timely resolution.
- Utilized hand-held devices for tracking inventory and managing stock locations effectively.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Cashier/ Store Manager
Handee Hugo
04.1999 - 10.2004
- Processed customer transactions efficiently using point-of-sale systems
- Maintained accurate cash drawer through regular reconciliation
- Assisted customers with inquiries to enhance shopping experience
- Collaborated with team members to optimize store operations
- Trained new cashiers on system usage and customer service standards
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
North Johnston High School
Timeline
Delivery Driver
O'Reilly's Auto Parts
10.2020 - Current
PCA
Zebulon House Assistant Living Facility
10.2020 - Current
Overnight Stocker
Walmart
02.2005 - 02.2020
Cashier/ Store Manager
Handee Hugo
04.1999 - 10.2004
High School Diploma -
North Johnston High School
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Safe driving