Wilnelia Canales
North Providence,RI
Summary
Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Allied Universal Security Services
Cranston, RI
09.2020 - Current
- Performed data entry into computer systems to maintain accurate records of customer information.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Responded to customer inquiries via phone, email, and in person.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Cashier Assistant
Macys Department Store
Providence, RI
12.2019 - 03.2020
- Answered customers' questions concerning location, price and use of merchandise.
- Processed returns and exchanges according to company policies and procedures.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Assisted with pricing merchandise for sale in store.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and provided assistance in locating items.
Education
High School Diploma -
Hope High School
Providence, RI06-1998
Skills
- Call Routing
- Administrative Support
- Customer Service
- Office Administration
- Front Office Management
- Fluent in English and Spanish
- Email and telephone decorum
- Telephone Etiquette
Timeline
Front Desk Receptionist
Allied Universal Security Services
09.2020 - Current
Cashier Assistant
Macys Department Store
12.2019 - 03.2020
High School Diploma -
Hope High School
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