Wilneliz Landestoy
Cameron,US
Overview
8
8
years of professional experience
Work History
Concessions Cashier
Liberty University
10.2024 - Current
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Responded to customer complaints to help resolve issues.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Retail Sales Associate
Cracker Barrell Old Country Store
10.2023 - 05.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Host
Cracker Barrell Old Country Store
10.2023 - 05.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
Church Volunteer
Gourd Springs Baptist Church
09.2021 - 08.2023
- Set up tables and entertainment for activities
- Helped the team clean after events
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Sourced and distributed food and supplies to those in need.
- Maintained church grounds to upkeep clean, safe and tidy presentation.
- Coordinated with other volunteers to create a welcoming environment at worship services and special events.
- Greeted guests with bulletins, directions, and friendly conversation.
- Helped with special events such as Vacation Bible School to coordinate resources, spaces, and schedules.
Babysitter
Indeed
02.2017 - 05.2020
- Organized and cleaned the house by picking up toys for a clean house when the parents arrived after activities
- Helped children with homework assignments and special projects
- Prepared healthy snacks and meals
- Bathed, dressed, and assisted with tooth brushing
Education
Associate of Science - Computer Information Systems
Liberty University
Lynchburg, VA05-2024
High School Diploma -
Liberty University Online Academy
Lynchburg, VA05-2024
Skills
- Work with kids
- Public speaking
- Food preparation
- Customer service
- Organization
- Money handling
Timeline
Concessions Cashier
Liberty University
10.2024 - Current
Retail Sales Associate
Cracker Barrell Old Country Store
10.2023 - 05.2024
Host
Cracker Barrell Old Country Store
10.2023 - 05.2024
Church Volunteer
Gourd Springs Baptist Church
09.2021 - 08.2023
Babysitter
Indeed
02.2017 - 05.2020
Associate of Science - Computer Information Systems
Liberty University
High School Diploma -
Liberty University Online Academy