Wilnise Doudou
Miami,FL
Summary
Experienced with patient care, administrative duties, and clinical support in medical settings. Utilizes excellent communication skills and attention to detail to ensure efficient healthcare delivery. Knowledge of medical procedures and administrative protocols to support seamless clinical operations. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Powell Health Solutions
12.2024 - Current
- Assist physicians with examinations, procedures, and patient care.
- Record patient history, vital signs, and medical information in EHR systems.
- Perform venipuncture, administer injections, and collect lab specimens.
- Educate patients on medication, treatment plans, and preventive care.
- Manage scheduling, insurance verification, and medical billing.
- Evaluated patient understanding of discharge instructions, reducing potential complications or readmissions due to miscommunication.
- Performed quality assurance checks on laboratory equipment, ensuring accurate test results and timely diagnosis for patients.
- Reduced wait times for patients by effectively coordinating with the front desk staff to expedite check-in procedures.
Mobile Phlebotomist
PTCC
08.2022 - 02.2025
- Performed pre-collection patient identification using proper procedures.
- Conducted a comprehensive paramedical exam, recording height, weight, blood pressure, and pulse.
- Meticulously labeled patient samples, double-checking information for accuracy.
- Obtained blood samples via venipuncture or capillary puncture using appropriate equipment.
- Scheduled appointments and planned efficient mobile phlebotomy routes.
- Maintained specimen quality and completed associated paperwork correctly.
- Utilized a calm, friendly demeanor to put patients at ease and alleviate anxiety.
- Organized daily collections based on priority to reduce patient wait times.
- Protected patients by following infection control, sharps disposal, and biohazards waste disposal procedures.
- Sanitized work area after every patient to prevent contamination and the spread of disease.
- Organized daily work based on collection priority.
Reservations/Receptionist Assistant
Indigo Hotel
01.2022 - 05.2024
- Displayed professional standards at the reception desk to impress visitors.
- Handled diverse client needs in-person, by phone, or through email.
- Processed incoming payments from accounts receivable and outgoing payments from accounts payable.
- Used Microsoft Office daily for business correspondence, spreadsheet tracking, and presentation preparation.
- Sorted and directed incoming mail to the correct personnel each day.
- Greeted and thanked guests in a sincere and friendly manner.
- Checked guests in, ensuring they had the best customer experience upon arrival and departure.
- Created the company's financial reports, providing insights into the organization's success.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
- Verified guest information and payment options, ensuring accuracy and completeness.
- Maintained detailed knowledge of available room types.
- Delivered exceptional service through active engagement, effective listening, and well-developed interpersonal skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer problems and complaints.
Front Desk Agent/Reservation
Holiday Inn Hotel
02.2021 - 01.2022
- Handled over 35 payment processing and provided customers with receipts and proper bills and change
- Answered telephones and greeted visitors to assist, answer questions and direct
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Worked with housekeeping and maintenance staff to address and resolve building and room issues
- Posted charges, updated accounts and issued bills to departing guests
- Input customer data into reservation systems and updated to reflect room changes
- Responded to inquiries and room requests made online, by phone and via email
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
Customer Service Associate
Target
01.2018 - 02.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Addressed inquiries, resolved customer issues and managed customer relations
- Followed policies and procedures to meet or exceed established performance requirements
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Maintained customer privacy and protected company operations by keeping information private and confidential
- Operated multi-line phone system and online messaging system to communicate with customers
- Promoted brand and marketing campaigns to create interest with customer
- Relayed customer feedback to cross-functional teams to improve products and services
- Recommended and initiated product offerings to meet customer changing needs
Education
Medical Assistant -
STEPFUL Online
Miami, FL03.2025
Esthetician License -
Lindsay Hopkins
Miami, FL12-2024
Certified IV HYDRATION -
Recurvery Spa
Miami, FL06-2024
High School Diploma -
North Miami Senior High School
Miami, FL06-2015
Skills
Skills & Qualifications
- Patient intake and vital signs monitoring
- Phlebotomy, injections, and specimen collection
- Scheduling and front desk customer service
- HIPAA and OSHA compliance
- Sanitation and sterilization
- Quality control
- Data entry
- Computer skills - Microsoft software /Word/Presentation/Typing
- Working collaboratively
- Specimen collection
- Infection control
- Quality assurance
- Scheduling appointments
- Vital signs monitoring
- Specimen labeling
Certification
- Phlebotomy Technician (PT)
- IV Hydration Technician (Certified)
- Needles lip injection (Certified)
Accomplishments
- Recognized for outstanding dedication to patient care.
- Used Open Ally software to offer solutions for managing patient records, appointments, billing, and more
- Collaborated with team of 8 in the development of [Project name].
- Improved blood collection process by preparing supplies to match patient load.
Languages
French
Professional Working
English
Native or Bilingual
Creole
Native or Bilingual
Spanish
Elementary
Timeline
Certified Medical Assistant
Powell Health Solutions
12.2024 - Current
Mobile Phlebotomist
PTCC
08.2022 - 02.2025
Reservations/Receptionist Assistant
Indigo Hotel
01.2022 - 05.2024
Front Desk Agent/Reservation
Holiday Inn Hotel
02.2021 - 01.2022
Customer Service Associate
Target
01.2018 - 02.2021
Medical Assistant -
STEPFUL Online
Esthetician License -
Lindsay Hopkins
Certified IV HYDRATION -
Recurvery Spa
High School Diploma -
North Miami Senior High School
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