Wilnitra Buckley
Beaumont
Summary
Versatile professional with a proven track record at Jefferson County Sheriff's Department, excelling in high-pressure environments. Skilled in de-escalation techniques and financial management, demonstrated through effective inmate supervision and optimizing financial reporting. Achieved significant contraband reduction and enhanced client satisfaction by leveraging exceptional customer service and Microsoft Excel for data analysis.
Overview
12
12
years of professional experience
Work History
Correctional Officer
Jefferson County Sheriff's Department
09.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
Insurance Agent
Direct Auto Insurance
10.2021 - 09.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Financial Analyst
Dow Financial
04.2018 - 03.2020
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Strengthened relationships with external partners through timely communication and collaboration.
- Identified underperforming product lines by conducting thorough profitability analysis.
- Conducted detailed variance analysis to identify cost-saving opportunities, leading to more efficient allocation of resources.
Collections Agent
Conns Corporate
05.2013 - 04.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Education
High School Diploma -
Richard Milburn Academy
Beaumont, TX05-2002
Skills
- First aid training
- Customer service
- Microsoft Excel
- Payment arrangement
- Licensed insurance agent
- Financial and operational reporting
- De-escalation techniques
- Collections processing
- Financial management
- Quotes and sales
- Inmate supervision
- Data collection & research
Timeline
Correctional Officer
Jefferson County Sheriff's Department
09.2024 - Current
Insurance Agent
Direct Auto Insurance
10.2021 - 09.2024
Financial Analyst
Dow Financial
04.2018 - 03.2020
Collections Agent
Conns Corporate
05.2013 - 04.2018
High School Diploma -
Richard Milburn Academy
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