Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaDeatris Duncan-Freeman

Orange Park,FL

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

8
8
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
01.2017 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Receptionist

Arthritis & Osteoporosis Treatment Center
02.2024 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Externship

Costal Family Medicine
06.2022 - 09.2022
  • Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
  • Created and prepared patient charts accurately for clinics and medical professionals.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Streamlined check-in process by verifying patient information and promptly updating electronic health records.
  • Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
  • Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.

Education

Medical Assisting -

Concorde Career College
Jacksonville, FL
09-2022

High School Diploma -

South Ridge Senior High School
Miami, FL
06-2016

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication
  • Training assistance
  • Creative problem solving
  • Customer service management
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Staff education and training

Timeline

Receptionist

Arthritis & Osteoporosis Treatment Center
02.2024 - 10.2024

Externship

Costal Family Medicine
06.2022 - 09.2022

Shift Leader

Dunkin' Donuts
01.2017 - Current

Medical Assisting -

Concorde Career College

High School Diploma -

South Ridge Senior High School

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LaDeatris Duncan-Freeman