Wilona Moore
Inglewood,CA
Summary
Dedicated professional with over two decades at the Department of Public Social Services, excelling in fast-paced environments. Demonstrated expertise in accurate data entry and effective communication, significantly enhancing organizational efficiency. Proven track record in handling high call volumes and complex case management, showcasing exceptional interpersonal skills and a commitment to excellence.
Overview
26
26
years of professional experience
Work History
Intermediate Typist Clerk
Department of Public Social Services
09.1999 - Current
1999-2001-Answering an extremely high volume of calls for Supervisors and Eligibility Workers. Transferred cases to and from several other Districts
Completed spread sheets for incoming mail, cases and outing going mail. Completed online transaction for Medical emergencies.
2001-2004 Case opening clerk for Calworks for new Participants. Screened and assigned to new Case opening workers. Assist with Hotel vouchers, bus tokens.
2004-2008 Unit clerk
Completed transaction for Medical. Took a high volume of calls. Transferred cases between units. Copied, fax and filled all cases and transmittal.
2008-2009 -Acting Secretary
Assist in Administration with filing evaluations, dars and Vacation request. Answered an abundance of calls, emails.
2009-2015-Meds Clerk
Daily task of data entry imputing med online transactions like ew30’s 15’s ew31’s etc
2015-Current FOD “Foodstamp Overpayment Dept
High call volume, completing repayment agreements. Benefit Reductioms, rejections, credit memo for the IRS. Send out copies, corrections.
Assist with logging in payments, hearing and payment arrangements.
Education
Diploma -
Susan Miller Dorsey High School
Los Angeles, CA1997
Skills
- Organizational growth
- Fast typing speed
- Accurate data entry
- Document formatting
- Active listening
- Effective communication
- Interpersonal skills
- Microsoft Word
- Time management abilities
- Communication skills
Timeline
Intermediate Typist Clerk
Department of Public Social Services
09.1999 - Current
Diploma -
Susan Miller Dorsey High School
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