WILSA M. CHARLES
YEADON,PA
Summary
Motivated [Job Title] with excellent leadership, project management and problem-solving abilities developed over [Number] years of progressive administrative experience. Well-versed in all clerical needs of fast-paced [Type] offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.
Overview
21
21
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER / PROPERTY MANAGER
SUNDAY REAL ESTATE GROUP LLC
07.2016 - Current
- AP: Vendors, contractors, insurance, office & property services, licenses, permits, and invoices AR: Rent, housing assistance payments, local/state/federal programs Property Management: Leasing, property turn-over, rent collection, eviction process & court procedures, Represent investors in court proceedings Coordinate property sales, Conveyancing, acquisitions, and refinancing prep Maintain HCV compliance; HUD requirements, including inspections and income changes Track monthly payment forecast and monthly budget for repairs, and supply purchases
COMPLIANCE SPECIALIST
CHESTER HOUSING AUTHORITY, PH
04.2009 - 06.2016
- Rebuilt and fully updated the rent comparable database to reflect the current diverse demographic of the surrounding townships and boroughs of Delaware County, PA Conduct over 1200 rent comparable analysis per fiscal year Assist with rent calculation issues, income verification questions Assist with file reviews for independent auditors Conducted HQS Inspections for emergency housing
HOUSING PROGRAMS COMPLIANCE MANAGER
07.2008 - 04.2009
- Daily supervision of maintenance and administrative staff Managing 370 Public Housing Units Responsible for managing maintenance budgets supplies for each site Effectively conducted monthly rent conferences to collect delinquent rents; collected $3500 to $6000 monthly
HOUSING PROGRAMS COMPLIANCE SPECIALIST
09.2007 - 08.2008
- Conducted daily delinquent rent collection for public housing Performed rent reasonableness for HCVP annual adjusted rent requests and approved RFTA
TRANSACTION COORDINATOR / BRANCH ADMINISTRATOR
LONG & FOSTER REAL ESTATE
08.2003 - 05.2007
- Managed up to 120 cases per month with a 100% completed settlement rate Managed settlements for 2 high yielding branches grossing 15 to 20 million per month in real estate sales Assisted over 50 multimillion dollar real estate agents with daily appointments, showings of properties and processing of paperwork Implemented computer training in various industrial software applications for real estate agents, as well as trained office staff
MANAGING HUD PROGRAMS
PRIVATE REAL ESTATE
Education
Certificate of Completion -
National School of
Technology
01.1991
Business Management
Community College of
Philadelphia
06.1989
Skills
- Critical Thinking
- Problem-Solving
- Microsoft Office
- Contract Administration
- Budget Planning
- Operational Improvements
- Training and Orientation
- QuickBooks
- Service Quality Standards
- Attention to Detail
- Department Leadership
- Company Representation
- Work Planning and Prioritization
- Active Listening
- Verbal and Written Communication
- Policy Management
- Inter-Department Collaboration
- Workforce Management
- Regulatory Compliance
- Records and Database Management
Certification
- [Area of certification], [Company Name] - [Year]
Timeline
OFFICE MANAGER / PROPERTY MANAGER
SUNDAY REAL ESTATE GROUP LLC
07.2016 - Current
COMPLIANCE SPECIALIST
CHESTER HOUSING AUTHORITY, PH
04.2009 - 06.2016
HOUSING PROGRAMS COMPLIANCE MANAGER
07.2008 - 04.2009
HOUSING PROGRAMS COMPLIANCE SPECIALIST
09.2007 - 08.2008
TRANSACTION COORDINATOR / BRANCH ADMINISTRATOR
LONG & FOSTER REAL ESTATE
08.2003 - 05.2007
MANAGING HUD PROGRAMS
PRIVATE REAL ESTATE
Certificate of Completion -
National School of
Technology
Business Management
Community College of
Philadelphia
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