Wilson Alvarado
Baltimore,MD
Summary
Dynamic and bilingual professional with a robust background in the hospitality. Excelled in roles requiring exceptional customer service and safe food handling, enhancing dining experiences through efficient teamwork and guest engagement. Proven ability to thrive in high-volume settings, demonstrating quick learning capabilities and a professional. Get a chance to know me and talk about me and my experience in the industry.
Overview
11
11
years of professional experience
Work History
Roofer
Americas Roofing
Baltimore, MD
08.2024 - Current
- Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
- Cleaned up work areas upon completion of projects.
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Coordinated with other craft employees to maximize project efficiency.
- Assisted in installation of skylights, solar panels and other roof accessories.
- Contributed to a positive work environment within the team by fostering open communication channels between colleagues and supervisors alike.
Server
Mamás on the Half Shell
Baltimore, MD
06.2020 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Barback
Mamás on the Half Shell
Baltimore
11.2015 - 06.2020
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted in setting up and breaking down bar area for special events.
- Replaced empty kegs and soda syrups.
- Restocked ice, condiments, and snacks.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
Oyster Shucker
Mamás on the Half Shell
Baltimore
11.2013 - 06.2020
- Showcased impressive hand-eye coordination while swiftly opening numerous oyster shells daily without incident or injury.
- Maintained a clean and organized work station, ensuring the highest level of food safety standards.
- Demonstrated excellent knife skills and knowledge of various oyster types for proper shucking techniques.
Food Runner
Mamás on the Half Shell
Baltimore, MD
05.2014 - 11.2015
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted with bussing tables and cleaning up spills.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Assisted customers with carry-out service.
Busser
Mamás on the Half Shell
Baltimore
11.2013 - 11.2015
- Assisted with bussing tables and cleaning up spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reset and cleaned tables quickly to prepare for new customers.
- Trained new staff in bussing and cleaning procedures.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Education
High School Diploma -
Patterson High School
Baltimore, MD06.2011
Skills
- Quick learner
- Team player
- Forklift operation
- Toast POS
- Cash handling
- Exceptional customer service
- Safe food handling
- High volume dininig
- Dependable and responsible
- Calm under pressure
- Heavy lifting
- Speak English and Spanish
Timeline
Roofer
Americas Roofing
08.2024 - Current
Server
Mamás on the Half Shell
06.2020 - 08.2024
Barback
Mamás on the Half Shell
11.2015 - 06.2020
Food Runner
Mamás on the Half Shell
05.2014 - 11.2015
Oyster Shucker
Mamás on the Half Shell
11.2013 - 06.2020
Busser
Mamás on the Half Shell
11.2013 - 11.2015
High School Diploma -
Patterson High School