Gloria Corrales

Patient Service Representative

Naples Community Hospital

Naples, USA

01.2001 - Current

Verified patient information to ensure accuracy prior to check them in to the emergency room
Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions.
Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
Verified and updated changes in patient, physician, or insurance to maintain proper billing.
Processed payments accurately by verifying insurance coverage and applying copays and deductibles when applicable.
Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts.
Developed positive relationships with patients by providing courteous service during check-in and check-out procedures.
Maintained strict confidentiality of protected health information to comply with HIPAA regulations.
Maintained up-to-date knowledge of insurance policies to ensure accurate billing and payment processing.
Input patient data into the electronic medical record system accurately and efficiently.
Provided support to nursing staff with administrative duties, such as filing, faxing, and scanning documents.
Entered data into practice management software accurately including demographics, insurance information.
Processed payments and reconciled accounts.
Assisted in training new Patient Service Representatives on procedures related to front office operations.
Assisted patients with completing paperwork and understanding medical terminology.
Utilized Microsoft Office Suite daily for various tasks such as creating patient charts or updating spreadsheets.
Compiled medical records for new patients using electronic health records system.
Resolved conflicts between patients, family members, providers, or other staff members professionally.
Implemented process improvements that increased productivity in the front office by 10%.
Conducted intake interviews and collected necessary documentation.