Wilson Cox
Carrollton,Tx
Summary
Dedicated warehouse professional with extensive experience in logistics and inventory management, demonstrating a strong commitment to team collaboration and adaptability in dynamic environments. Proficient in operating forklifts, managing stock levels, and optimizing workflow efficiency to meet organizational goals. Known for reliability and a results-driven approach, consistently upholding high standards across all tasks. Passionate about contributing to operational excellence and enhancing overall productivity within the warehouse setting.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
IBS Lighting , LLC
05.2022 - 08.2024
- Read customer orders, work orders and requisitions to determine items to be moved, gathered, distributed, or shipped.
- Worked flexibly to cover logistical needs of warehouse operations.
- Operated forklifts or other machinery to complete tasks.
- Loaded trucks to fill orders for transport.
- Examined and inspected products and boxes to meet picking specifications and quality standards.
- Lifted and moved heavy boxes using best ergonomic practices.
- Followed company, state and OSHA safety rules, policies and regulations to promote safe working practices.
- Pulled, filled, packed and set up orders to prepare for delivery or pickup.
- Organized and transported pallets to warehouse locations to maintain organized inventory areas.
- Packed, unpacked and marked stock items using identification tag, stamp, or electronic marking tool.
- Used pallet jacks and forklifts to load and unload freight.
- Organized warehouse areas for optimum accessibility and order.
- Notified supervisor of any missing or defective stock.
- Replenished items low in stock to maintain desired inventory levels.
- Operated forklifts and pallet jacks to efficiently transport materials throughout warehouse.
- Managed inventory levels using warehouse management systems to ensure accurate stock availability.
- Consistently lifted materials weighing as much as 75 pounds.
Customer Service Associate
Kroger
03.2022 - 05.2023
- Exceeded expectations when assisting customers.
- Delivered knowledgeable and friendly service when answering customer questions regarding pricing and availability.
- Performed cleaning, sweeping and other housekeeping functions to maintain business appearance.
- Addressed customer concerns and provided timely resolution to mitigate complaints.
- Checked expiration dates and inspected products while following proper coding procedures.
- Provided safe working conditions by maintaining clean and organized work areas per standards.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Handled customer rushes during peak hours by adapting to fast-paced and high-pressure situations.
- Referred customers to appropriate departments or personnel to swiftly resolve issues.
- Met and exceeded daily service quality and performance goals.
- Made informed decisions under stressful circumstances.
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
- Educated customers by explaining complex details in easy-to-understand terminology.
- Prepared documentation for customer contracts and transactions.
- Engaged with customers to understand needs, resolve issues, and answer product questions.
- Processed transactions accurately using point-of-sale systems.
- Provided exceptional customer support, resolving inquiries and issues efficiently.
Material Handler Team Lead
FedEx
08.2021 - 03.2022
- Reviewed completed work, assessing against work standards and project specifications.
- Checked team activities regularly to monitor performance and safety.
- Led staff meetings to relay important information and notices.
- Identified staff training needs and arranged skill development opportunities.
- Detailed work orders to teams of laborers, setting clear standards and expectations.
- Collaborated with senior staff to tackle work-related problems, minimizing operational downtime.
- Kept assembly line operating in good condition by troubleshooting and resolving issues.
- Performed quality checks using tools to measure exact specifications.
- Recorded employee working hours, wages and inspection results for HR purposes.
- Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day.
Forklift Operator
International Paper
07.2019 - 08.2021
- Reduced safety hazards, observing OSHA requirements and company-established safety protocols.
- Operated forklifts, pallet jacks and scanning devices to meet daily objectives.
- Moved materials throughout distribution center and placed products in designated areas.
- Reviewed work orders and checklists to identify requirements, part numbers and instructions.
- Checked completed products and shipments to verify labeling and stock or staging locations.
- Weighed loads and calculated weight distribution and transport requirements.
- Recorded vehicle inspection data for pre- and post-trip checks.
- Inspected equipment to identify maintenance needs and quickly handle problems.
- Operated industrial trucks or tractors to move materials around warehouse or storage facilities.
- Operated forklifts to transport materials between loading docks and storage areas.
- Conducted pre-operational inspections to ensure safety and compliance with regulations.
- Conducted routine inspections and maintenance of forklift equipment to ensure optimal performance.
- Operated forklifts safely to transport materials within warehouse environment.
Sales Associate
Target
06.2018 - 07.2019
- Monitored aisles, restocked shelves and cleaned spills.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Unloaded, unboxed and transported incoming merchandise.
- Engaged with customers to better understand needs and requirements and find appropriate solutions.
- Resolved customer issues quickly to recapture customer loyalty and prevent lost sales.
- Prepared shelves for new seasonal merchandise and planned promotional displays.
- Arranged merchandise displays, focusing on item accessibility and aesthetic appeal.
- Addressed customer inquiries and concerns using extensive product knowledge.
- Cross-trained on different tasks to assist in various sales roles during employee absences or busy periods.
- Maintained robust inventory of available products for customer selection and purchase.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store presentation standards through effective merchandising practices and inventory management.
- Delivered exceptional customer service, ensuring a positive shopping experience for all guests.
- Assisted in maintaining store cleanliness and organization to enhance product visibility.
Production Operator
Pilgrims Pride Corp
01.2015 - 06.2018
- Kept accurate and complete production counts at required levels of efficiency and quality.
- Improved production by improving working conditions and maintaining sufficient quality materials on hand.
- Performed lock-outs and tag-outs and released equipment to maintenance for repairs.
- Performed basic and routine electronic assembly operations.
- Performed housekeeping and logged activities for manager updates.
- Cleaned assigned work areas and equipment to keep spaces organized for upcoming shifts.
- Observed departmental safety rules and safe job practices to prevent injuries to staff.
- Stacked and labeled raw materials using forklifts and labeling machines.
- Adjusted production processes to achieve maximum production efficiency.
- Observed machine performance by making necessary adjustments and resolving operational issues, minimizing downtime.
- Complied with safety requirements to protect personnel and company assets.
- Operated machinery to ensure efficient production processes and adherence to safety standards.
- Monitored equipment performance, promptly addressing issues to minimize downtime.
Education
High School Diploma - general studies
Natchitoches Central High School
Natchitoches, Louisiana05.2015
Skills
- Packaging design
- Strong focus on accuracy
- Effective problem resolution
- Effective team engagement
- Heavy lifting
- Loading and unloading
- Safety training
- Pallet jacks
- Receiving and processing shipments
- Punctual and dependable
- Forklift certified
- Order picking and processing
- Shipping and receiving
Timeline
Warehouse Associate
IBS Lighting , LLC
05.2022 - 08.2024
Customer Service Associate
Kroger
03.2022 - 05.2023
Material Handler Team Lead
FedEx
08.2021 - 03.2022
Forklift Operator
International Paper
07.2019 - 08.2021
Sales Associate
Target
06.2018 - 07.2019
Production Operator
Pilgrims Pride Corp
01.2015 - 06.2018
High School Diploma - general studies
Natchitoches Central High School