Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Wilson Gerard

Wilson Gerard

NAPLES,FL

Summary

First bilingual I speak French,and Kreol I am friendly loyal and clearly dedicated individual, who has an ambition. Details oriented professional with 10 + years experience and a proven knowledge of guest retention, hospitality ,food service and beverage operations. Aiming to leverage my skills to successfully fill the loss prevention, material handler, front desk ,parking ,warehouse and none CDL truck driver, healthcare, cashier and customer services role at your company. to succeed in any given environment .love to learn and i am always up to a challenge whatever the situation . I gets along well with others, whilst also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer . Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adaptable [Job Title] skilled in investigation and loss prevention demonstrated over [Number] years of industry experience. Advanced knowledge of criminal and civil law with history of building and maintaining productive partnerships with law enforcement specialists.

Overview

15
15
years of professional experience

Work History

Loss Prevention Security Officer

Marriott International, Inc.
Atlanta, GA
02.2017 - Current
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Shipping and receiving, Loss and found, check in keys to employees
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Performed regular inspections of equipment used for security purposes.
  • Monitored CCTV footage to identify suspicious activity and potential security threats.
  • Provided assistance in emergency situations such as medical emergencies or natural disasters.
  • Assisted in training new employees on safety protocols.
  • Interacted with customers and staff in a professional manner.
  • Maintained accurate records of all security-related incidents.
  • Adhered to all policies and procedures related to loss prevention activities.
  • Reported any irregularities or violations to the appropriate personnel immediately.
  • Provided customer service support when needed.
  • Communicated regularly with management regarding security concerns and recommendations.
  • Ensured compliance with safety regulations, fire codes, health laws, building codes and other applicable regulations.

LPN, Private Duty

Private Care
Atlanta, GA
10.2021 - 12.2023
  • Instructed patients on proper self-care techniques including wound care, medication administration, nutrition, hygiene and disease prevention measures.
  • Managed multiple cases simultaneously while maintaining professional boundaries between them.
  • Provided instruction on use of durable medical equipment such as oxygen tanks and nebulizers for improved quality of life at home.
  • Provided nursing care to patients in private homes according to established standards and practices.
  • Ensured safety of patients while providing quality nursing care services in accordance with accepted standards of practice.
  • Administered medications, treatments, and therapies as prescribed by a physician or nurse practitioner.
  • Actively participated in continuing education programs related to home health nursing practice.

Bank Teller

USAlliance Financial
Atlanta, GA
06.2018 - 03.2022
  • Performed cash handling duties including counting currency, coins and checks.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.

Material Handler, Driver, Loading and Unloading.

FedEx Express
Atlanta, GA
08.2016 - 05.2020
  • Inspected materials for any damages or defects upon receipt.
  • Received and distributed incoming materials to designated areas.
  • Organized warehouse shelves, racks, and bins for proper storage of materials.
  • Reported any malfunctions or damages of material handling equipment promptly.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Utilized forklift to move inventory items.
  • Operated forklift in a safe manner to move large shipments within the facility.
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Loaded and unloaded trucks with appropriate material handling equipment.
  • Organized warehouse inventory according to warehouse plan.
  • Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
  • Operated lift equipment to safely move stock in and out of high bay areas and around premises.
  • Loaded completed orders on pallets according to delivery numbers.

Licensed Practical Nurse (LPN)

Emory University Hospital
Atlanta, GA
10.2016 - 12.2018
  • Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
  • Performed physical assessments, including vital signs and health history documentation.
  • Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
  • Administered medications and treatments according to established protocols.
  • Provided patient care in accordance with physicians' orders and nursing standards of practice.
  • Maintained a safe environment by following infection control policies and procedures.
  • Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
  • Conducted regular rounds to assess the status of assigned patients.
  • Educated patients on disease prevention and management strategies for their individual conditions.
  • Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
  • Observed strict confidentiality and safeguarded all patient-related information.

Security Officer

G4S Secure Solution
Atlanta, GA
11.2015 - 02.2018
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Maintained accurate logs of all security related activities.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Verified photo IDs and tickets to allow guests passage.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Confirmed visitor identification prior to granting entry into the building.
  • Monitored surveillance cameras and responded to suspicious activity.

Airport Customer Service Agent

ELITE LINE SERVICES
Atlanta, GA
11.2008 - 04.2016
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
  • Assisted with baggage check-in and tagging for customers.

Education

Associate Degree in Nursing -

Med-Life Institute
Naples, FL
05.2014

Diploma - English

Naples High School
Naples, FL
05.2003

Skills

  • Investigation and interrogation
  • Risk management
  • CCTV Systems
  • Microsoft Office
  • Detail-Oriented
  • Professional Demeanor
  • Verbal and Written Communication
  • First Aid Training
  • Employee and Visitor Screening
  • Intruder Removal
  • Incident Reporting
  • Customer Service
  • CPR Certified
  • CCTV Monitoring
  • Product Packaging
  • Shipping and Receiving
  • Heavy Lifting
  • Delivery Information Verification
  • Load Inspection
  • Delivery and Shipment Records
  • Vehicle operation
  • Client service
  • Personal Service
  • Caring Companionship
  • Payment Collection
  • Guest Registration
  • Surveillance Techniques
  • Asset Protection
  • Investigations
  • Detail Orientation
  • Loss Prevention
  • Emergency Management
  • Property Patrol
  • Evidence Collection
  • Security Systems
  • Witness Interviews
  • Theft Detection
  • Detail Oriented

Accomplishments

  • Three times employer of the month.
  • One time employer of the quarter.
  • Nine awards in twelve months .
  • Team leader .
  • Lead
  • Supervisor Training .

Languages

French
Professional
Creol
Professional

Timeline

LPN, Private Duty

Private Care
10.2021 - 12.2023

Bank Teller

USAlliance Financial
06.2018 - 03.2022

Loss Prevention Security Officer

Marriott International, Inc.
02.2017 - Current

Licensed Practical Nurse (LPN)

Emory University Hospital
10.2016 - 12.2018

Material Handler, Driver, Loading and Unloading.

FedEx Express
08.2016 - 05.2020

Security Officer

G4S Secure Solution
11.2015 - 02.2018

Airport Customer Service Agent

ELITE LINE SERVICES
11.2008 - 04.2016

Associate Degree in Nursing -

Med-Life Institute

Diploma - English

Naples High School
Wilson Gerard