Wilson Gil
Boston,MA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
11
11
years of professional experience
Work History
Lead Vehicle Operations Specialist
Rivian
07.2023 - Current
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Assisted with staff training to enforce quality and safety guidelines.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Earned recognition as top performer consistently exceeding targets throughout my tenure as a specialist in the field.
Guest Services Associate
Good2Go
07.2022 - 08.2023
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Provided guest relations, schedule development, data management and payment processing.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Inspected, ingress, and egress all cars - ensuring they were ready for client use
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
- Assisted with various daily operations as assigned
Case Manager
Saint Francis House
05.2020 - 07.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Donations Processor
St. Francis House
09.2018 - 05.2019
- Developed strong customer service skills while interacting with donors on a regular basis.
- Maintained a clean and organized workspace, allowing for efficient processing of clothing and food donations, working directly with the Clothing and Food Pantry Supervisors to ensure daily program needs.
- Assisted truck driver in transferring donations between vehicle and building.
- Assisted in training new Donation Processors, sharing expertise and best practices for success in the role.
Van Driver
St. Francis House
06.2018 - 09.2018
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Timely pick up of donations, as well as, loading/unloading products into and out of the van.
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
Assistant Kitchen Manager / Cook
West End Elixir Co.
04.2017 - 05.2018
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Verified prepared food met standards for quality and quantity before serving to customers.
Lead Mover / Driver's Assistant
The Heartwood Furniture Co
07.2014 - 01.2017
- Maximized team productivity with effective task delegation and resource allocation.
- Coordinated closely with warehouse management to ensure efficient storage solutions for clients' belongings.
- Maintenance of Equipment for daily/weekly use
Medical Administrative Assistant
Fuente De Vida
06.2013 - 07.2014
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Education
GED -
Snowden International School At Copley
Boston, MA01.2014
Skills
- Expert Problem Solving
- Quality Assurance
- Able to adapt and quickly shift to make decisions in fast-paced environments
Languages
Spanish
Native or Bilingual
Timeline
Lead Vehicle Operations Specialist
Rivian
07.2023 - Current
Guest Services Associate
Good2Go
07.2022 - 08.2023
Case Manager
Saint Francis House
05.2020 - 07.2022
Donations Processor
St. Francis House
09.2018 - 05.2019
Van Driver
St. Francis House
06.2018 - 09.2018
Assistant Kitchen Manager / Cook
West End Elixir Co.
04.2017 - 05.2018
Lead Mover / Driver's Assistant
The Heartwood Furniture Co
07.2014 - 01.2017
Medical Administrative Assistant
Fuente De Vida
06.2013 - 07.2014
GED -
Snowden International School At Copley
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