Wilson Greene
Charlotte,NC
Summary
Reliable Manager with 16 years in sales, logistics, and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Replenishment Leader
Target
03.2024 - Current
- Spearheaded process improvements, leading to enhanced efficiency and cost savings across various departments.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Analyzed data trends to inform decision making processes, leading to more informed choices for future actions.
- Optimized operational workflows by identifying bottlenecks, implementing solutions that led to smoother processes across the organization.
- Drove customer satisfaction rates up by refining internal procedures and enhancing external stakeholder communications.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Oversaw day-to-day activities of 8 employees in retail establishment, fostering inspiring atmosphere to optimize employee experiences.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Security Agent
UNC Charlotte
11.2023 - Current
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Examined doors, windows and gates to verify security.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Managed access control systems, ensuring only authorized personnel entered restricted areas within the facility.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Completed full building and grounds patrols to spot and investigate concerns.
- Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Established strong relationships with clients by addressing their concerns promptly and professionally regarding security matters.
Sales Shop Manager
IKEA
09.2021 - 01.2024
- Managed 15-person team efficiently.
- Ensure the store commercial calendar works in harmony with the country commercial calendar in order to make the most of country-level marketing investments
- Ensures the Commercial Calendar supports the core areas-of-the-home, IKEA Food, vitality and seasonality
- Work with commercial partners to implement and follow up on media throughout the store
- Monitors IKEA's performance against agreed goals, taking action when required
- Oversees the daily operations of the HFB 9 team on the shop floor in order to ensure a consistent customer experience.
- Organized special events such as product launches, promotions or discounts.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
- Created impactful visual presentations to align with product promotion strategy.
- Monitored progress by establishing plans, budgets and measuring results.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Logistics Manager
IKEA
06.2017 - 09.2021
- Supervised a workforce exceeding 70 individuals.
- Leads the process minimizing local shortages in the store and ensures that the store stock is available for customers across all channels
- Optimizes goods allocation and the planning of space, equipment, and people to minimize wait times at full serve handout
- Implements ASR rules and guidelines in the areas of logistics in store and using the iMonitor tool to follow up
- Maintains the Store Goods Flow system in accordance to agreed routines/procedures including basic actions and daily movements with a multi-channel focus
- Contributes to an efficient goods flow by having close cooperation with partners within commercial team in the area of merchandising to sell more across channels
- Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Identified and resolved shipping and packaging errors.
- Led and managed projects to support logistics efforts and plans.
- Conducted training sessions for new employees on safety procedures within the warehouse.
- Optimizes the efficient flow of goods to the customer in partnership with Customer Relations team, focusing on minimizing wait time and ensuring customer picking service order quality and accuracy
- Ensures safe powered equipment operation and racking standards are maintained and coordinates ordering and repairs
- Manages the day-to-day operations, activities and staff of the In/Outbound teams (including picking service order procurement) including retention, performance management, succession planning and competence development.
GoodsFlow Inflow Manager
IKEA
01.2009 - 06.2017
- Supervised day-to-day functions and efficiency of a diverse team of more than 40 coworkers.
- Evaluate and ensure all agreed logistics actions from the store business plan are implemented in the goods flow process
- Identify, recruit, and develop the many talents in the goods flow team to secure a succession plan
- Support the inventory process by ensuring co-workers are properly trained on the inventory process
- Secure efficient goods flow process in the store while adhering to the Global Service Protocol
- Lead the store goods flow team and work with the country In-store Logistics and the store commercial team to secure the highest goods availability for customers at all times
- Use information, knowledge, and resources to educate co-workers and team leaders about logistic processes.
- Guided team of 40 members through coaching to enhance job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Initiated new projects that resulted in increased productivity across all departments.
- Minimized staff turnover through appropriate selection, orientation and training.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Computer Engineering
North Carolina A & T State University
Greensboro, NCSkills
- Exceptional Customer Service
- Profitable Sales Strategies
- Documentation and Reporting
- Inventory Management
- Payroll Management
- Recruiting and Hiring
- Team Building and Leadership
- Implementing Policies and Procedures
- Performance Reviews
- Leading Staff Meetings
- Work Planning and Prioritization
- Retail Merchandise Quality Standards
- Team Development
- Leading Staff Meetings
- Work Planning and Prioritization
- Retail Merchandise Quality Standards
- Team Development
Certification
Certified IVES forklift trainer and operator
Additional Information
- Awards , Manager of the Year January 2014 Yearly at each IKEA store a manager's hard work and leadership skills are recognized by receiving the "Manager of the Year" award.
Timeline
Replenishment Leader
Target
03.2024 - Current
Security Agent
UNC Charlotte
11.2023 - Current
Sales Shop Manager
IKEA
09.2021 - 01.2024
Logistics Manager
IKEA
06.2017 - 09.2021
GoodsFlow Inflow Manager
IKEA
01.2009 - 06.2017
Some College (No Degree) - Computer Engineering
North Carolina A & T State University
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