Wilson Harris
Wilson,North Carolina
Summary
Organized and self-motivated software engineer graduate with a wide range of educational and professional software experience. Proficient in SQL, Python, JavaScript, and CSS programming languages. Possess practical working knowledge of relational databases using PostgreSQL, SQL Server, Cloud Development, and Agile Development. Constantly updating personal and professional technical skills with complementary collegiate courses and online bootcamps. Reliable and responsible team player ready to contribute in all aspects of the software world.
Overview
3
3
years of professional experience
Work History
Product Support Engineer
Bandwidth
08.2022 - Current
- Provide guidance, coaching, and support in the use and implementation of Bandwidth's API's for Telephone Number Management, Voice Call Control, SMS / MMS Messaging, and Order Management
- Maintained quality and accuracy from project implementation to delivery.
- Provide implementation, design, and usage support including best practices for complex customer implementations
- Provide guidance and technical expertise (and sometimes coaching) to customers throughout their customer lifecycle
- Provide prioritized feedback to Product teams about the feature and functionality enhancement needs as well as feedback on the effectiveness of customer facing documentation.
Technical Customer Support Engineer
Stord
01.2021 - 08.2022
- Monitored error logs for integrations and data, proactively resolving errors and driving root cause resolution
- Used API clients (Postman) to test and troubleshoot API endpoints.
- Created SQL Queries and performed updates/data entries when need
- Communicated clearly and effectively with internal and external customers to understand and resolve technical and non-technical issues
IT Engineer
Logo Brands
12.2020 - 12.2021
- Created and debugged SQL queries in a Microsoft SQL environment
- Audited multiple areas of our EDI software to comb through invoices and ASN's to ensure minimal errors occurred
- Maintained equipment for over 75 employees and performed regular updates to keep all internal equipment secure and up to date.
- Performed scheduled service work, installations, testing and repairs.
- Maintained service schedule for software and hardware.
Education
Bachelor of Science - Information Technology, Software Engineering
Trevecca Nazarene University
Nashville, TN05.2020
Skills
- API Familiarity
- Timeline Management
- Mac Systems
- MySQL
- Continuous Improvement
- Software Design
- Database Programming
- Google Workspace
- Calm Under Pressure
- Database Management Software
- Software Development Life Cycle (SDLC)
Timeline
Product Support Engineer
Bandwidth
08.2022 - Current
Technical Customer Support Engineer
Stord
01.2021 - 08.2022
IT Engineer
Logo Brands
12.2020 - 12.2021
Bachelor of Science - Information Technology, Software Engineering
Trevecca Nazarene University
Similar Profiles
Lavish LakhianiLavish Lakhiani
Data Analyst Team Lead at BandwidthData Analyst Team Lead at Bandwidth
Cold BoombasticCold Boombastic
Katana at BandwidthKatana at Bandwidth
David DiGiulioDavid DiGiulio
NOC Technician II at BandwidthNOC Technician II at Bandwidth
Hannah ClendeninHannah Clendenin
Event Manager, Marketing at BandwidthEvent Manager, Marketing at Bandwidth
Kaila RichardsonKaila Richardson
To-Go Specialist at Outback SteakhouseTo-Go Specialist at Outback Steakhouse