Wilson Josette
Norfolk,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly dedicated and dependable individual with the willingness to learn and the desire to face all challenges directly.
Overview
7
7
years of professional experience
Work History
Licensed Insurance Agent
Fallon Rayn-Remote
12.2022 - 09.2023
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
Fraud Prevention Specialist
TTEC - Assigned To Google
10.2020 - 11.2022
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Self-motivated, with a strong sense of personal responsibility.
- Reviewed transactions and receipts to identify any suspicious activity.
Customer Service Representative
Sykes International
01.2018 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
CNA
DePaul Hospital
01.2017 - 01.2018
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
GED -
Booker T Washington High School
Norfolk, VA06.2007
Skills
- Team Training and Development
- Email Marketing
- New Agent Training
- Insurance Sales Expertise
Timeline
Licensed Insurance Agent
Fallon Rayn-Remote
12.2022 - 09.2023
Fraud Prevention Specialist
TTEC - Assigned To Google
10.2020 - 11.2022
Customer Service Representative
Sykes International
01.2018 - 10.2020
CNA
DePaul Hospital
01.2017 - 01.2018
GED -
Booker T Washington High School
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