Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Wilson Leon

Magnolia

Summary

Dynamic and results-driven professional with extensive experience in customer service at Caffe Di Fiore. Proficient in cash handling and appointment scheduling, I excel in problem-solving and effective communication. Recognized for delivering exceptional guest experiences and maintaining high standards of cleanliness and organization in fast-paced environments. Fluent in both Spanish and English.

Overview

5
5
years of professional experience

Work History

Server Assistant

Caffe Di Fiore
The Woodlands
06.2024 - 02.2025
  • Greeted guests and answered any questions they had about the menu.
  • Communicated effectively with other personnel to coordinate tasks efficiently.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Accurately recorded handwritten orders.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Stayed informed about daily specials, new menu items, promotions.
  • Delivered food orders promptly and courteously.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Cleaned tables and chairs to prepare dining area for next customers.

Nail Tech / Server

Plush Nail Bar
The Woodlands
12.2023 - 06.2024
  • Attended to walk-in customers, performed basic nail tech services, and supported nail technicians.
  • Attended training sessions to learn new techniques in the nail industry.
  • Maintained records of client's services performed by recording information into the computer system.
  • Provided assistance with booking appointments and taking payments from customers.
  • Completed daily customer appointments and updated master schedule.
  • Ensured that all safety protocols were followed while providing services to clients.
  • Sterilized and sanitized all tools and equipment used for nail services.
  • Performed basic duties such as cleaning the salon area and organizing inventory shelves.

Front-of-House Server & Expo

The Republic Grille
Magnolia
07.2023 - 02.2024
  • Communicated effectively with other personnel to coordinate tasks efficiently.
  • Greeted guests with friendliness and professionalism.
  • Organized menus, silverware, and condiments at each table prior to seating guests.
  • Maintained cleanliness of dining area by wiping down tables after each seating.
  • Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
  • Retrieved and transported dirty tableware to dishwashing area.
  • Cleared dishes after courses for prompt table maintenance.
  • Set up tables and chairs for parties and large groups.
  • Complied with health and safety rules, regulations and procedures to maintain safe environment.
  • Stocked service stations with ice, napkins and straws.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Demonstrated ability to multi-task by performing additional duties as assigned.

Cashier / Team Member

Dairy Queen
The Woodlands
05.2020 - 07.2020
  • Collaborated with team members to achieve daily goals.
  • Operated cash registers to process payments from customers.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Worked hard to learn required tasks quickly to maximize performance.

Education

Bachelor of Science - Biomedical Sciences (Pre-Med)

SAM HOUSTON STATE UNIVERSITY
Huntsville, TX
01.2026

BBA - Transferred Credits

LONE STAR COLLEGE - MONTGOMERY
The Woodlands, TX
01.2024

Skills

  • Skilled in MS Office and Adobe Acrobat
  • Oral and writing communication
  • Fluent in English and Spanish
  • Problem solving
  • Initiative-taking
  • Spreadsheet tracking
  • Telephone etiquette
  • Confidentiality handling
  • Customer assistance and interaction
  • Visitor registration
  • Appointment scheduling
  • Cash handling
  • Scheduling appointments

Languages

Native Spanish speaker

Fluent in English (Professional Proficiency)

Affiliations

  • Saxophone player
  • Bible teacher to young people at 7th Day Adventist Church

References

References available upon request.

Timeline

Server Assistant

Caffe Di Fiore
06.2024 - 02.2025

Nail Tech / Server

Plush Nail Bar
12.2023 - 06.2024

Front-of-House Server & Expo

The Republic Grille
07.2023 - 02.2024

Cashier / Team Member

Dairy Queen
05.2020 - 07.2020

Bachelor of Science - Biomedical Sciences (Pre-Med)

SAM HOUSTON STATE UNIVERSITY

BBA - Transferred Credits

LONE STAR COLLEGE - MONTGOMERY

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