WILSON NUNES
MARIETTA,GA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
27
27
years of professional experience
Work History
Hands Of Freedom LLC
Executive Director
05.2011 - Current
- Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings100%.
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Swept, scraped and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Supervised and effectively trained 5 employees to decrease process lags and boost productivity.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Measured dimensions of finished pieces for conformance to specifications.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Assisted team members with tasks that require group effort.
- Participated in safety seminars.
- Loaded, unloaded and moved material to and from storage and production areas.
- Solved and identified any complex issues that impacted management.
- Expanded revenue by effectively prioritizing jobs and processing work orders.
- Read work orders or received oral instructions to determine work assignments and equipment and materials needed.
- Generated daily productivity records and assisted senior leadership during executive decision-making processes.
Mangnet LTDA
General Manager
01.1997 - 06.2004
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
GED -
Sao Raimundo Nonato High School
Brazil01.1992
Skills
- Safe workplace procedures
- Waterproofing methods
- Flooring project management
- Ceramic tile installation
- Good Safety Habits
- Excellent Work Ethic
- Concise Time Management
- Power Tools
- Hand Tools
- Effective Prioritization
- Excellent Communication
- Deadline management
- Demolition
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Hands Of Freedom LLC
Executive Director
05.2011 - Current
Mangnet LTDA
General Manager
01.1997 - 06.2004
GED -
Sao Raimundo Nonato High School
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