WILSON ORTIZ JR
BELLEVILLE,NJ
Summary
Dependable Maintenance Technician offering 15 years of building maintenance and repair experience. In-depth knowledge of hand and power tool operations, safety protocols and general maintenance.
Overview
19
19
years of professional experience
Work History
Building Maintenance Technician
AJH Management
Montvale, NJ
10.2023 - Current
- Respond to and handle all request and or complaints from all tenants in the facility.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Installed new light fixtures, locksets, door closers, and other hardware in buildings.
- Repaired plumbing problems including clogged drains, broken pipes, and leaking faucets.
- Cleaned carpets, floors, walls, windows and other surfaces using appropriate cleaning supplies.
- Replaced burned out bulbs in lighting fixtures throughout the facility.
- Operated power tools safely while completing various tasks around the property.
Customer Service Representative
New York Sports Club
Clifton , NJ
02.2016 - 03.2020
- Answered customer inquiries and provided accurate information regarding services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving consumer complaints.
Building Maintenance Technician
New York Sports Club
Clifton, NJ
02.2014 - 02.2016
- Installed new light fixtures, locksets, door closers, and other hardware in buildings.
- Repaired plumbing problems including clogged drains, broken pipes, and leaking faucets.
- Responded quickly to emergency repair requests from tenants or staff members.
- Operated power tools safely while completing various tasks around the property.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Maintained equipment performance by cleaning and lubricating components.
Building Maintenance Worker
The College Board
New York, NY
03.2012 - 05.2014
- Performed routine maintenance and repairs to ensure building systems are operating at peak efficiency.
- Inspected the interior and exterior of buildings for any signs of damage or needed repair.
- Assisted in the installation, repair, and replacement of various components such as doors, windows, locks, plumbing fixtures, electrical wiring, wall coverings and flooring.
- Repaired minor plumbing issues such as clogged toilets and leaking faucets.
- Monitored building security systems to ensure proper functioning of alarm systems.
- Replaced damaged ceiling tiles with new ones while ensuring that they match existing tiles in terms of color pattern.
Administrative Assistant
The College Board
New York, NY
06.2005 - 03.2012
- Responded effectively to sensitive inquiries or complaints.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Directed customer communication to appropriate department personnel.
Education
High School Diploma -
Charles Evan Hughes H. S.
New York, NY01-1981
Bachelor of Arts - Academic
SUNY Stony Brook
Stony Brook, NYSkills
- Electrical Repairs
- Lighting Maintenance
- Equipment Installation
- Plumbing Maintenance
- Fixture Installation
- Building upkeep
Languages
English
Professional
Spanish
Professional
Timeline
Building Maintenance Technician
AJH Management
10.2023 - Current
Customer Service Representative
New York Sports Club
02.2016 - 03.2020
Building Maintenance Technician
New York Sports Club
02.2014 - 02.2016
Building Maintenance Worker
The College Board
03.2012 - 05.2014
Administrative Assistant
The College Board
06.2005 - 03.2012
High School Diploma -
Charles Evan Hughes H. S.
Bachelor of Arts - Academic
SUNY Stony Brook
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