Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Wilson Parra Gomez

Providence,RI

Summary

Dedicated and down-to-earth individual who finds solace and rejuvenation in going to the gym. Considers the gym a sanctuary to unwind and release stress, making it an integral part of life. Also enjoys the pleasure derived from playing video games, which provide a fun and active way to relax. Cherishes spending quality time with friends and family, valuing these connections as an important aspect of personal fulfillment.

Overview

7
7
years of professional experience

Work History

Call Operator

LAZ
01.2023 - Current
  • Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
  • Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
  • Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
  • Kept up-to-date on company policies and product offerings to provide accurate information to callers, fostering trust and loyalty among customers.
  • Reduced wait times for callers by effectively prioritizing tasks and managing high call volumes.
  • Elevated the quality of customer interactions by closely adhering to company guidelines and maintaining a professional demeanor at all times.

Delivery Associate

Surf Buggy Center
06.2023 - 09.2023


  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.

Crew Member

Chipotle
03.2023 - 07.2023
  • Responsible with greeting customers
  • Making Customers Food
  • Keeping work area clean
  • Organizing Supplies
  • Team Worker
  • Quick & Efficient.

Doordash Driver

DoorDash Inc
12.2020 - 03.2023
  • Drive for 5-8 hours
  • Responsible with customer food
  • Attentive Driver
  • Time Management.

Valet Runner

Hard Rock Hotel and Casino
06.2018 - 10.2020
  • Responsible to Driving & Parking Customers car
  • Greeting Customers with a Smile & Positive Energy
  • Giving Them Outstanding Customer Service.

Valet Runner

Caesar Atlantic City
05.2017 - 07.2018
  • Responsible for Driving & Parking Customers' cars
  • Greeting Customers with a Smile & Positive Energy
  • Giving Them Outstanding Customer Service.

Education

Automotive Technology

Atlantic County Institute of Technology
Mays Landing, NJ
09.2016

Skills

  • Quick Learning
  • Team worker
  • Organized
  • Patience and Tolerance
  • Excellent Phone Demeanor
  • Greeting customers
  • Customer Service
  • Time Management
  • Active Listening
  • Adaptability and Flexibility
  • Team building

References

  • Supervisor Marvin(manager), 609-674-4975
  • Javier Rojas(manager), (442)-303-2245
  • Erick Sanchez(manager), (609)513-2050

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Delivery Associate

Surf Buggy Center
06.2023 - 09.2023

Crew Member

Chipotle
03.2023 - 07.2023

Call Operator

LAZ
01.2023 - Current

Doordash Driver

DoorDash Inc
12.2020 - 03.2023

Valet Runner

Hard Rock Hotel and Casino
06.2018 - 10.2020

Valet Runner

Caesar Atlantic City
05.2017 - 07.2018

Automotive Technology

Atlantic County Institute of Technology

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Wilson Parra Gomez