Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wilson Pena Diaz

Randolph,MA

Summary

I thrive to deliver excellent customer service to clients. I believe there is a solution for all their wants and needs. I've been in the customer service field for about six Years. Helping consumers make informed decisions purchasing their next vehicle with me. One thing I've learned is that clients buy cars from people they like. I effectively communicate with staff and managers to make sure that everything is done in a timely manner and all paperwork is correct. I am an energetic, diligent and friendly person. My goal is to give one hundred percent to everything I do daily.

Overview

10
10
years of professional experience

Work History

Rideshare Driver

Lyft
Boston, MA
01.2014 - Current
  • Navigated routes using GPS systems for efficient delivery of passengers.
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Displayed excellent time management skills by arriving at pickup locations early or on time.
  • Adhered to all city regulations related to ride share services such as speed limits, parking rules.
  • Achieved consistently high customer scores due to exceptional service.
  • Drove passengers from pick-up points to deliver to destination.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.

Sales Associate

Copeland Chevrolet
Brockton, MA
05.2023 - 02.2024
  • Greeted customers and provided product information.
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Advised customers on financing options and warranties available for their purchase.
  • Developed relationships with potential buyers through phone calls and emails.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Provided follow-up customer service after a car sale was completed.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Managed sales negotiations and financing options.
  • Responded to inquiries from potential customers via email and telephone.
  • Followed up with customers to build long-term relationships and successful referrals.

Sales Associate

Honda
Parkway West Roxbury, MA
07.2021 - 05.2023
  • Accomplished monthly goals set by the sales manager
  • Answered Inbound calls from customers, as well as making calls out to leads and cold calls
  • Provided product knowledge at the time of delivery and made sure registration of the vehicle was done, as well as the inspection sticker
  • Worked under pressure in a timely manner to complete the transaction for the customer
  • Used Microsoft Excel to log sold cars and cars that were up for sale
  • Established personal connections with customers, exceeding customer service expectations
  • Increased customer retention by making phone calls daily and providing excellent customer service
  • Built rapport with clients by providing quality customer service and problem solving
  • Worked numbers with customers to hold as much profit as possible in every deal that was made
  • Learned to maintain relationships with customers and build rapport with customers even after the sale
  • Paid great attention to detail to confirm that all client information was correct before sending it over to the bank for an approval
  • Helped clients add insurance to their vehicles and held relationships with several insurance companies
  • Maintained an average of $2,800 front gross per sold car for the year 2022.

Sales Associate

Colonial Nissan Of Medford
Medford, MA
03.2020 - 07.2021
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Developed relationships with potential buyers through phone calls and emails.
  • Advised customers on financing options and warranties available for their purchase.
  • Provided follow-up customer service after a car sale was completed.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Greeted customers and provided product information.
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.

Sales Associate

Cambridge Honda
Cambridge, Massachusetts
03.2018 - 03.2020
  • Established personal connections with customers, exceeding customer service expectations
  • Increased customer retention by making phone calls daily and providing excellent customer service
  • Maintained an average of 20 cars sold each month
  • Built rapport with clients by providing quality customer service and problem solving
  • Set price book to increase stock and product knowledge
  • Worked numbers with customers to hold as much profit as possible in every deal that was made
  • Learned to maintain relationships with customers and build rapport with customers even after the sale
  • Paid great attention to detail to confirm that all information was correct before sending it over to the bank for an approval
  • Accomplished monthly goals set by the sales manager
  • Answered Inbound calls from customers, as well as making calls out to leads and cold calls
  • Provided product knowledge at the time of delivery and made sure registration of the vehicle was done, as well as the inspection sticker
  • Worked under pressure in a timely manner to complete the vehicle transaction for the customer
  • Used Microsoft Excel to log sold cars and cars that were up for sale.

Concierge/Front Desk

Securitas - Boston Hilton
Boston, MA
08.2016 - 03.2018
  • Performed safety and emergency evacuations for client needs and incidents
  • Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
  • Worked with hotel employees to make sure all emergency exits were accessible
  • Greeted guests at the entrance and helped with bags and luggage
  • As well as checking them in to the hotel
  • Secured the parking garage after hours to make sure there weren't any trespassers
  • Collected and logged packages on Microsoft excel that were arriving to the hotel
  • Relayed information over to the engineering department if there were any issues with the guests rooms.

Education

Boston English
06.2014

Skills

  • Product Sales
  • Upselling
  • Conflict Resolution
  • Goal-Oriented
  • Sales Goals Attainment
  • Bilingual
  • Reliable and punctual
  • Problem-Solving
  • Exceptional customer service
  • Listening Skills
  • Excellent communication skills
  • Time Management
  • Building rapport
  • Product Knowledge
  • Excellent Communication

Languages

  • English
  • Spanish

Timeline

Sales Associate

Copeland Chevrolet
05.2023 - 02.2024

Sales Associate

Honda
07.2021 - 05.2023

Sales Associate

Colonial Nissan Of Medford
03.2020 - 07.2021

Sales Associate

Cambridge Honda
03.2018 - 03.2020

Concierge/Front Desk

Securitas - Boston Hilton
08.2016 - 03.2018

Rideshare Driver

Lyft
01.2014 - Current

Boston English

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Wilson Pena Diaz