Summary
Overview
Work History
Education
Skills
Timeline
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Wilson Penaloza

Fairview

Summary

Accomplished Supervisor and Housekeeper with a proven track record at Amsurg and Exxon Mobil, enhancing guest satisfaction and team productivity by over 30%. Expert in maintaining high sanitation standards and efficient workflows, leveraging skills in housekeeping and teamwork. Excelled in fostering a harmonious work environment and implementing safety protocols.

Overview

38
38
years of professional experience

Work History

Housekeeper

Amsurg
01.2019 - 02.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Supervisor

Exxon Mobil
01.1986 - 01.2015


  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

Colombia
Colombia

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Cleaning
  • Garbage removal

Timeline

Housekeeper

Amsurg
01.2019 - 02.2024

Supervisor

Exxon Mobil
01.1986 - 01.2015

Colombia

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Wilson Penaloza