Wilson Ponce
Houston
Summary
Adaptable candidate with experience in customer service and team leadership, ensuring well-maintained and welcoming environments. Demonstrates attention to detail and effective time management while handling multiple responsibilities. Ready to transfer strong interpersonal skills and a commitment to quality in any role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista & Cook
Boba Bird
08.2025 - Current
- Prepared and served specialty beverages, ensuring high-quality presentation and taste.
- Maintained cleanliness of workstations and equipment, promoting a safe environment.
- Assisted customers with menu selections, enhancing overall service experience.
- Adapted FOH and BOH responsibilities
- $2 raise since employment
- Oversaw influx of 50 customers per shift
- Trained new FOH and BOH hires
- Managed inventory
- Crew Lead opening and closing responsibilities
Server Assistant
Texas Roadhouse
07.2024 - 08.2025
- Maintained cleanliness and organization of dining areas to promote a welcoming atmosphere.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
Education
Master of Science - Biochemistry
Washington University in St Louis
St. Louis, MO05-2030
High School Diploma -
J. Frank Dobie Highschool
Houston, Texas05-2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- POS systems
- Problem-solving
- Cash handling
- Opening and closing duties
- Team leadership
- Menu memorization
- Adaptive and creative
- Order taking
- Safe food handling
Certification
Food Handler Certification
Languages
Spanish
Native or Bilingual
Interests
- Music
- Volunteer Work
- Fundraising Events
Timeline
Barista & Cook
Boba Bird
08.2025 - Current
Server Assistant
Texas Roadhouse
07.2024 - 08.2025
Master of Science - Biochemistry
Washington University in St Louis
High School Diploma -
J. Frank Dobie Highschool