Wilson Rodriguez
Port Jefferson Station
Summary
Hard-working & energetic professional with 20+ years of experience and a proven knowledge of customer service, customer communications, and management. Aiming to leverage my skills to successfully fill the position or role at your company.
Overview
19
19
years of professional experience
Work History
Project Manager
Gem Hunter Property Solutions
01.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Reported regularly to managers on project budget, progress, and technical problems.
- Paid Contractors, Vendors, and all accounts receivable as needed per job
Senior Public & Health Work Force Solutions Associate
Vault Health
11.2020 - 10.2023
- Developed and presented health education and promotion programs, such as training workshops, conferences and school and community presentations
- Designed and administered training programs for new employees and continuing education for existing employees
- Skilled in using various software applications and programs including Microsoft Office and Excel
- Placed and canceled customer orders and upgraded accounts
- Submitted credit requests for defective product, pricing errors and customer accommodations
- Processed and logged incoming calls into CRM system
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Navigated multiple computer systems, applications and search tools to find information
- Maintained data entry requirements by following data program techniques and procedures
- Prepared source data for computer entry by compiling and sorting information and establishing entry priorities
- Compiled and sorted confidential information according to established procedures
- Created spreadsheets with large numbers of figures without mistakes
- Verified accuracy of data entered by comparing it with source documents
- Created spreadsheets by compiling and sorting information and establishing entry priorities
- Verified patient information for accuracy prior to specimen collection
- Maintained a high level of accuracy in data entry and record keeping of specimens collected.
General Manager
Retro Fitness
08.2005 - 09.2019
- Served as point-of-contact for authorities, alarm company, and landlord
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Manage staff, preparing work schedules and assigning specific duties
- Conducted employee training, coaching, and performance reviews
- Oversaw all departments and the facility to ensure safety of members & staff
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Requested, approved and called bi-weekly payroll for our company that employed 100 employees
- Hired as a part time associate, worked in every department our health club offered, up to general manager
- Preview any music intended to be broadcast over the public address system
- Inform patrons of coming events at a specific venue
- Announce programs and player substitutions or other changes to patrons.
Education
High School Diploma -
Newfield Senior High School
Newfield, NYAssociate Degree in Public Relations -
Suffolk Community College
Selden, NYSkills
- Store management
- POS inventory system operation
- Employee training and development
- AED/CPR certified
- Sales
- Maneuvering large objects
- Fluent in Spanish
- Impression management
- Vendor relations
- Microsoft Excel
- Public Speaking
- Service industry background
- Pos (10 years)
- Training (10 years)
- Inventory (10 years)
- Excel (10 years)
- Microsoft excel (10 years)
- System operation
- Public Speaking (10 years)
- Relationship Management
- Customer Relationship Management (10 years)
- Public Relations
- Relationship building
- Strategic planning
- Schedule management
- Client relations
- Customer relations
- Vendor management
- Cross-functional coordination
Work Authorization
Willing To Relocate: Anywhere
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Project Manager
Gem Hunter Property Solutions
01.2024 - Current
Senior Public & Health Work Force Solutions Associate
Vault Health
11.2020 - 10.2023
General Manager
Retro Fitness
08.2005 - 09.2019
Associate Degree in Public Relations -
Suffolk Community College
High School Diploma -
Newfield Senior High School
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