Wilson Rosario Jr
Fort Worth,TX
Summary
Reliable warehouse professional with excellent multi-tasking and decision making skills. Adept and maintaining productivity and accuracy in fast-paced and high-stress work environment. Offering aptitude for Operations and 8+ years of related experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Sort Manager
FedEx Ground
Newark, NJ
11.2021 - 07.2023
- Manage and oversee the entire Sort operation
- Plan, organize, staff, direct and control the day-to-day operations of the assigned sort
- Part of the startup of the first RSF in the district
- Build a roster from scratch, Build Dock layout, Engineer plan
- Train brand new Package handlers, Admins, Operations managers, and Area managers
- Build a yard plan for the switchers
- Build a TMS plan to ensure TMS is accounted for
- Worked Closely with LH to ensure dispatching trailers and arrivals
- Breakdown Service, TLH, TLS, Auto Dim, Cubes, Priority Metrics
- Oversee Safety committee meetings, Engagement meetings, and Sort Wide Meetings
- Extensive Follow up on all administrative tasks.
- Analyzed data to identify areas for improvement in the sorting process.
- Managed and monitored the daily operations of all sorting activities.
- Supervised a team of sorters to ensure timely completion of tasks.
- Ensured quality control standards were met during sorting operations.
- Organized regular meetings with supervisors to discuss progress made on individual projects.
- Investigated customer feedback regarding service delivery issues related to sorting activities.
- Implemented safety protocols while handling packages during sorting operations.
- Established standard operating procedures for all sort-related tasks within the organization.
- Identified potential issues with equipment used in the sorting process and reported them immediately.
- Performed regular maintenance checks on equipment used for sorting purposes.
- Provided training and guidance to new staff on proper sorting techniques.
- Conducted regular audits to identify any discrepancies in sorting processes.
- Monitored performance metrics such as efficiency, accuracy, and productivity levels among sorters.
- Planned equipment, material and manpower requirements to execute job orders.
- Created reports detailing the status of all current and upcoming projects related to sort management.
- Resolved conflicts between staff members arising from disagreements over work assignments or deadlines.
- Developed procedures for sorting, loading, unloading, and transporting packages.
- Coordinated with supervisors to ensure that all shipments were sorted accurately and efficiently.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Sorted pallets, boxes or other material by hand to maintain order.
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Identified opportunities to reduce cost and improve productivity.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].
Area Manager
FedEx Ground
Newark, NJ
07.2021 - 11.2021
- Directs and guides Operations Managers overseeing Package Handlers ensuring exceptional customer service results while maintaining productive relationships with employees
- Responsible for hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity for one hundred plus employees
- Determines the work area's strategic goals based on projected volume, head count and other special circumstances and factors to ensure quality, service, cost and productivity goals are met
- Review of employee schedules and timecards to ensure proper payment
- Extensive Follow up on every part of the operation
- Created a Safety committee.
- Supervised over 75 employees, ensuring optimal productivity.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Resolved conflicts between employees or customers in a professional manner.
Operation Manager
FedEx Ground
Newark, NJ
06.2014 - 06.2021
- Manage employees to ensure safe and efficient package sortation at the facility, minimizing operational cost and maximizing operational quality
- Analyze operational performance through direct observation, interpretation of reports and collaboration with others to execute action plans and achieve results
- Ensure processes are compliant with company policies and procedures and governmental regulations
- Ensure the correct trailers are being put to door, worked, and sent out, through management of EYMS (Yard Management System)
- Managed a load side, EYMS, Yard, Unload, Vanlines.
- Monitored performance metrics to identify areas of improvement or cost savings opportunities.
- Developed strategies to improve productivity and reduce costs associated with city operations.
- Reviewed plans for accuracy and compliance.
Education
High School Diploma -
Sayreville War Memorial High School
Parlin, NJ06-2014
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- People Soft Software
- Organizational skills
- Time management skills
- Multi-tasking skills
- Communication skills
- Cost analysis
- Team leader
- Procedure development
- Strategic planning
- Troubleshooting and problem solving
- Multi-operations management
- Personnel Management
- Customer relations
- Warehouse Operations
- Package Loading
- Production Deadline Management
- Materials Handling and Transport
- Workflow Management
- Stock Allocation
- Process Management
- Product Sorting
- Merchandise Packaging
- Hand-Eye Coordination
- Warehouse Safety
- Reading Comprehension
- Inventory Management
- Service Coordination
- Materials Management
- Data Entry
- Warehouse Oversight
- Distribution Coordination
- Workforce Management
- Documentation
- Continuous Improvement
- Staff Management
- Transportation Management
- Safety Management
- Adaptability
- Data Interpretation
- Logistics Data Analysis
- Warehouse Organization
- Transportation Management Systems
- Problem-Solving Abilities
- Multitasking
- Written Communication
- Reliability
- Organizational Skills
- Effective Communication
- Task Prioritization
- Loading and Unloading
- Analytical Skills
- Heavy Lifting
- Excellent Communication
- Attention to Detail
- Critical Thinking
- Workload Management
- Distribution and Warehousing
- Time Management
Accomplishments
- 2x Operations manager of the month
References
References available upon request.
Timeline
Sort Manager
FedEx Ground
11.2021 - 07.2023
Area Manager
FedEx Ground
07.2021 - 11.2021
Operation Manager
FedEx Ground
06.2014 - 06.2021
High School Diploma -
Sayreville War Memorial High School
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