WILSON TRUONG
Fountain Valley,CA
Summary
Thrived for over 7+ years in fast-paced, customer-facing, restaurant environments with 2+ years in supervisory roles. Strong transferable skills in problem-solving, teamwork, communication, attention to detail, and hands-on adaptability. Eager to transition into HVAC as a Helper, bringing a leadership mindset, quick learning ability, and commitment to safety and quality work. Holds EPA Section 608 Universal Certification for safe refrigerant handling.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Boiling Crab
Garden Grove, CA
06.2021 - 02.2024
- Thrived in a high-volume, physically demanding environment while consistently delivering excellent service during peak hours
- Named Employee of the Year 2023 for reliability, positive attitude, and ability to perform under pressure
- Directed customer interactions for 1–20+ clients concurrently to enhance service delivery and operational efficiency.
- Resolved customer concerns quickly and professionally while maintaining a calm, safety-focused approach
- Fostered customer loyalty by delivering clear communication and maintaining commitment to follow-through with repeat clients.
Supervisor
The Kickin' Crab
San Jose, CA
04.2018 - 06.2021
- Promoted to Lead Supervisor within one year; oversaw daily operations, opening/closing, and shift management in a demanding restaurant setting
- Coordinated inventory deliveries and implemented effective stock organization strategies for seamless operations.
- Trained, scheduled, and coached team members, showing readiness to support and learn from experienced HVAC technicians
- Maintained high standards of cleanliness, organization, and safety during high-stress periods
- Oversaw financial responsibilities and resolved workplace issues with professionalism and meticulous attention to detail.
Education
Certification in - HVAC/R
Orange Coast College
Costa Mesa, CA05-2027
Skills
- Physical stamina & manual labor tolerance
- Adaptable task prioritization
- Inventory handling
- Customer communication
- Problem-solving & conflict resolution
- Team leadership & staff training
- Safety-conscious work habits
- Reliable, punctual & quick learner
- Adaptable in changing conditions
Certification
- EPA 608 Universal
Languages
English
Vietnamese
Timeline
Server
The Boiling Crab
06.2021 - 02.2024
Supervisor
The Kickin' Crab
04.2018 - 06.2021
Certification in - HVAC/R
Orange Coast College