Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Wilson Wells

Naples,FL

Summary

Dynamic leader with a proven track record at Mullets Appliances, adept in enhancing client relationships and driving sales through strategic showroom setup and event planning. Skilled in interpersonal communication and performance analysis, I excel in optimizing store operations and employee productivity. My approach has consistently fostered brand awareness and client rapport, contributing to significant business growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Showroom Manager

Mullets Appliances
Naples , FL
03.2023 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Promoted service-oriented environment to guests to keep guests browsing and encourage questions.
  • Delegated work to staff, setting priorities and goals.
  • Developed and planned successful business initiatives to drive overall sales.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees on proper use of POS systems, product knowledge, and customer service techniques.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Planned promotional events to attract new customers and boost revenue growth.
  • Oversaw daily operations of showroom, including staff scheduling and inventory management.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Coordinated showroom creation and setup products for retail sales.

Showroom Sales Consultant

Mullets Appliances
Naples , FL
09.2015 - 03.2023
  • Demonstrated products to customers and answered inquiries about products or services offered.
  • Attended trade shows, industry events, conferences and meetings when required.
  • Provided product knowledge, including features, benefits, usage instructions and warranties.
  • Consulted with clients to determine their needs and preferences.
  • Followed up with customers on their purchases to ensure satisfaction.
  • Greeted customers and provided exceptional customer service.
  • Handled returns and exchanges according to company policies.
  • Performed sales transactions accurately and efficiently using a POS system.
  • Assisted customers in selecting appropriate products based on their needs and preferences.
  • Responded promptly to customer inquiries via email or telephone calls.
  • Processed payments for products purchased by customers using cash, checks, credit cards or other payment methods.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Sales Associate

Hhgregg
Naples , Fl
06.2014 - 09.2015

Owner/Operator

Install Pros Direct
Naples , FL
04.2011 - 06.2013
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Delivered excellent customer service to clients and fellow employees.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.

Education

High School Diploma -

Barron Collier High School
Naples, FL
09-2005

Skills

  • Interpersonal and written communication
  • Client relationships
  • Brand awareness
  • Showroom setup
  • Client rapport
  • Event planning
  • Store operations
  • Employee scheduling
  • Performance analysis
  • Account tracking

Certification

  • Cafe Appliances Certified.
  • Monogram Appliances Certified.

Accomplishments

  • Top sales Associate with Over four Million in sales at time of promotion.

References

References available upon request.

Timeline

Showroom Manager

Mullets Appliances
03.2023 - Current

Showroom Sales Consultant

Mullets Appliances
09.2015 - 03.2023

Sales Associate

Hhgregg
06.2014 - 09.2015

Owner/Operator

Install Pros Direct
04.2011 - 06.2013

High School Diploma -

Barron Collier High School

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Wilson Wells