Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Wilson A. Castillo

Yonkers

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Retail Store Manager

T-Mobile
02.2017 - Current
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.

Independent Medicare Sales

Broker
05.2012 - Current
  • Expanded sales territory through strategic prospecting and relationship building, resulting in increased business opportunities.
  • Exceeded sales targets with diligent follow-up on leads, effective negotiation skills, and continuous improvement of product offerings.
  • Organized and attended networking events to promote products and generate new leads.
  • Enhanced brand visibility by creating tailored marketing materials for each client segment.
  • Demonstrated adaptability by quickly learning about new products or services as they were introduced into the company''s portfolio.

Retail Associate Manager

T-Mobile
05.2015 - 01.2017
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Collaborated with team members to achieve monthly sales targets and performance goals.
  • Resolved customer issues promptly, fostering positive relationships and ensuring repeat business.
  • Trained new employees on company policies, sales techniques, and customer service best practices.


Retail Sales Associate

T-Mobile
09.2012 - 04.2015
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Education

BBA - Marketing

Baruch College
New York, NY
01.2015

Skills

  • Operational Efficiency
  • ID Verification
  • Problem-Solving Strengths
  • Corrective Actions
  • Constructive Feedback
  • Effective Working Relationships
  • Strong Multitasking Skills
  • Hiring Management
  • Performance Monitoring and Evaluation
  • Scheduling Knowledge
  • Staff Management

Certification

  • Licensed Medicare Broker - May 2012

Languages

Spanish
Native or Bilingual

Timeline

Retail Store Manager

T-Mobile
02.2017 - Current

Retail Associate Manager

T-Mobile
05.2015 - 01.2017

Retail Sales Associate

T-Mobile
09.2012 - 04.2015

Independent Medicare Sales

Broker
05.2012 - Current

BBA - Marketing

Baruch College

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Wilson A. Castillo