Wilta Gedeus Napoleon
Sunrise
Summary
Dynamic customer service professional with a strong work ethic and proven problem-solving abilities, honed at 7-Eleven. Expert in complaint handling and cross-selling techniques, consistently enhancing customer satisfaction. Recognized for reducing wait times and improving transaction efficiency, while maintaining a clean and organized environment to elevate the shopping experience.
Overview
19
19
years of professional experience
Work History
Customer Service Sales Clerk
7-eleven Store
04.2025 - Current
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
- Utilized strong organizational skills to maintain a clean and welcoming store environment that enhanced the overall shopping experience for customers.
- Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
- Conducted regular audits of cash registers, ensuring accuracy in daily financial transactions and minimizing discrepancies.
- Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.
Nursing Assistant
Expicare Nursing Agency
10.2009 - 12.2013
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Clerk
BP Gas Station Service
10.2006 - 07.2008
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Warehouse Worker
Randstad
11.2008 - 07.2011
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
High School Diploma -
Cornerstone Christian School
Atlanta Georgia02-2008
Nursing Assistant CNA -
Center For Career Training
Fort Lauderdale, FL02-2004
Skills
- Complaint handling
- Strong work ethic
- Patience and tolerance
- Goal oriented
- Active learning
- Data entry proficiency
- Typing speed
- Cross-selling techniques
- Customer service
- Problem-solving
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Up-selling strat
- Up-selling strategies
Timeline
Customer Service Sales Clerk
7-eleven Store
04.2025 - Current
Nursing Assistant
Expicare Nursing Agency
10.2009 - 12.2013
Warehouse Worker
Randstad
11.2008 - 07.2011
Clerk
BP Gas Station Service
10.2006 - 07.2008
High School Diploma -
Cornerstone Christian School
Nursing Assistant CNA -
Center For Career Training
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