Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Collected co-payments or full payments from customers.
Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
Stocked, labeled, and inventoried medication to keep accurate records.
Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
Emergency Medical Technician
Passaic County Sheriff's Department
01.2007 - 03.2009
Streamlined response to critical medical situations for enhanced patient outcomes.
Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.