Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wilter Alemany

Passaic

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sr. Certified Pharmacy Technician

Walgreens
09.2002 - Current
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.

Emergency Medical Technician

Passaic County Sheriff's Department
01.2007 - 03.2009
  • Streamlined response to critical medical situations for enhanced patient outcomes.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.

Education

William Paterson University of New Jersey
Wayne, NJ

High School Diploma -

Passaic High School
Passaic, NJ
09.2002

Skills

  • Immunization administration
  • Problem-solving skills
  • Insurance billing
  • Insurance verification
  • HIPAA compliance
  • Patient confidentiality
  • Medication therapy management
  • Staff training and development
  • Drug utilization review
  • Patient counseling
  • Pharmacy and customer records management
  • Medical insurance claims processing

Certification

Pharmacy Technician Certification

Timeline

Emergency Medical Technician

Passaic County Sheriff's Department
01.2007 - 03.2009

Sr. Certified Pharmacy Technician

Walgreens
09.2002 - Current

William Paterson University of New Jersey

High School Diploma -

Passaic High School
Wilter Alemany