Wilton Harris Jr.
Grand Rapids
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Operations Specialist
Grand Rapids Public School
05.2022 - Current
- Collected, arranged, and input information into database system.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
- Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
- Organized daily cleaning schedules for custodial team.
- Checked in and stocked inventory throughout facility.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Reported vandalism or other damage to property to supervisor.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Reported damages and hazardous conditions to management for further action.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Supervised supplies in inventory and submitted reorder requests.
Machine Operator
Haviland Plastic Products
02.2022 - 03.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
Delivery Driver
Amazon
03.2020 - 01.2022
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Wash Bay Attendant
Great Lake Chemical
04.2018 - 02.2020
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Achieved customer satisfaction by providing high-quality professional service.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
Cook
Wendy's
04.2018 - 04.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
CSA
Mister Car Wash
07.2017 - 03.2018
- Informed customers about special promotions and provided detailed information for various products.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier Team Lead
Kentucky Fried Chicken
03.2015 - 01.2017
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Educated employees on register use, merchandising, and customer service.
- Quickly and accurately counted drawers at start and end of each shift.
- Received and processed customer payments.
- Communicated with customers and team members to solve problems.
Dishwasher
Crown Plaza Hotel
06.2016 - 07.2016
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Stored dishes, utensils and kitchen equipment in proper locations.
Sales Associate
Polo Ralph Lauren
07.2015 - 12.2015
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Kelloggsville High School
Grand Rapids, MI06.2016
Skills
- Customer Care
- Cash Register Operations
- Operations Coordination
- Coordinate Events
- Office Supplies and Inventory
- Train Employees
- Google Drive
- Performance Goals
- Resource Planning and Scheduling
- Intelligence Processing
Timeline
Operations Specialist
Grand Rapids Public School
05.2022 - Current
Machine Operator
Haviland Plastic Products
02.2022 - 03.2022
Delivery Driver
Amazon
03.2020 - 01.2022
Wash Bay Attendant
Great Lake Chemical
04.2018 - 02.2020
Cook
Wendy's
04.2018 - 04.2018
CSA
Mister Car Wash
07.2017 - 03.2018
Dishwasher
Crown Plaza Hotel
06.2016 - 07.2016
Sales Associate
Polo Ralph Lauren
07.2015 - 12.2015
Cashier Team Lead
Kentucky Fried Chicken
03.2015 - 01.2017
High School Diploma -
Kelloggsville High School
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