Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wilton Jacob

Jacksonville,FL

Summary

Knowledgeable Tire Technician with good customer service skills and in-depth understanding of different vehicle systems. Experienced in completing services quickly and accurately to handle high daily workload. Offering over 1 years in field.

Overview

24
24
years of professional experience

Work History

Tire Technician

Sams Club
09.2023 - Current
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
  • Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
  • Disposed of old tires correctly, meeting safety and environmental requirements.

Meter Reader

JEA
10.2011 - 08.2023
  • Supported efficient route planning with thorough documentation of meter locations and access points.
  • Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
  • Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
  • Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
  • Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
  • Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
  • Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
  • Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
  • Trained new meter readers to apply best practices and comply with safety procedures.
  • Utilize GPS technology to locate customers accurately and avoid delays.

Front Store Manager

The Fresh Market
03.2010 - 10.2011
  • Participated actively in community outreach initiatives as a representative of the brand, boosting local visibility and reputation within the area.
  • Facilitated regular training sessions on product knowledge, sales techniques, and customer service skills to empower staff members in their roles.
  • Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
  • Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly. Also put money up in the safe and take out if needed.
  • Enhanced visual merchandising with strategic product placement, resulting in increased sales and customer engagement.
  • Identified areas for improvement within the store layout; implemented changes that resulted in more effective use of space while enhancing shopper experience.
  • Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly.

Wearhouse Worker

Dillards Department Store
03.2005 - 06.2010
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

Security Officer

Yarbrough Security Company
02.2001 - 08.2004
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Education

GED -

Hallandale Adult Community
Miami, FL
07.2001

Skills

  • Tire Installation
  • Tire mounting
  • Tire balancing
  • Wheel Balancing
  • Safety Procedures
  • Troubleshooting abilities
  • Punctuality
  • Facility Cleaning

Timeline

Tire Technician

Sams Club
09.2023 - Current

Meter Reader

JEA
10.2011 - 08.2023

Front Store Manager

The Fresh Market
03.2010 - 10.2011

Wearhouse Worker

Dillards Department Store
03.2005 - 06.2010

Security Officer

Yarbrough Security Company
02.2001 - 08.2004

GED -

Hallandale Adult Community
Wilton Jacob