Summary
Overview
Work History
Education
Skills
Additional Information
Professional Reference
Certification
Timeline
Generic

Wilton Smith JR

Brooklyn park,MN

Summary

Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking level two security considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. History of being an effective team member with a full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets. Well-organized Automatic Press Operator recognized for operating numerous press machines with ease and comfort. Skilled in reading, interpreting and following printing job specifications. Offering [4] years of experience setting up printing presses and materials for various printing jobs. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Private Security

Zulu Security
03.2016 - Current

Zulu... 612-245-9775

  • Monitored building access and identified all officials and employees before authorizing their entrance
  • Verified each individual’s right to enter restricted areas and denied access to unauthorized persons
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior
  • Detected and apprehended any unauthorized personnel
  • Delivered accurate verbal and written reports to company personnel
  • Noted and followed up on any unusual behavior
  • Investigated all security and safety violations
  • Responded quickly and effectively to all security violations and duress alarms
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises
  • Directed guests around the building and answered questions regarding accessibility
  • Responded to calls in both routine and emergency situations
  • Monitored alarm systems to detect any unauthorized entries into protected areas
  • Unlocked rooms and suites for authorized contractors
  • Maintained accurate and detailed logs of all events that occurred during each shift

Contractor

Self Employed Services
03.2011 - Current
  • Reviewed plans from architects and consulted with clients to gain deeper understanding of project plans, constraints and objectives.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Supervised labor, materials and equipment for large commercial projects with budgets in excess of $[Amount].
  • Kept site work safe and in line with budget, schedule and applicable building codes.
  • Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
  • Collaborated closely with clients to better understand entire project scope.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Plant Operator

Holcim
06.2022 - 08.2024
  • Followed plant safety procedures, rules, and regulations.
  • Adjusted and maintained plant equipment for safety and performance.
  • Performed minor mechanical work and routine equipment maintenance.
  • Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
  • Knowledgeable of machine maintenance in order to troubleshoot effectively.
  • Conducted safety inspections and followed safety rules and procedures.
  • Recorded inside and outside process readings on daily log sheets.
  • Exceeded quality control standards by maintaining strict attention to detail during production processes and final product testing.
  • Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels and pump stations indicators.
  • Made appropriate repair recommendations for malfunctioning equipment.
  • Operated equipment such as front-end loaders, forklifts, and slakers regularly.
  • Assisted in the training of new operators to ensure smooth integration into the work environment and consistent operational excellence.
  • Operated specialized tools, instruments, and equipment for tests and maintenance.
  • Increased plant efficiency by monitoring and adjusting equipment settings as needed.
  • Improved overall plant performance through proactive maintenance and troubleshooting of equipment issues.
  • Participated actively in emergency response drills ensuring preparedness for any potential incidents at the facility.
  • Adhered to EPA and OSHA regulations.
  • Enhanced team communication by providing clear instructions on tasks, goals, and expectations to fellow operators.

Crew Shift Leader

Sun Country Airlines -
11.2021 - 06.2023
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Distributed necessary tasks and duties during each shift.
  • Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
  • Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
  • Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
  • Increased crew morale by fostering a positive work atmosphere, recognizing achievements, and providing constructive feedback.
  • Enhanced customer satisfaction by addressing concerns promptly and professionally.
  • Managed inventory levels to minimize waste while ensuring adequate stock for customer demand.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Oversaw staff scheduling to ensure optimal coverage during busy periods without incurring unnecessary labor costs.
  • Contributed to higher overall store performance by consistently meeting or exceeding shift targets for sales, labor costs, and food safety standards.
  • Educated crew workers on quality standards throughout construction process.
  • Improved team efficiency by implementing streamlined processes and work schedules.
  • Provided mentorship for new hires by sharing knowledge of best practices in customer service delivery.
  • Streamlined inventory management processes, minimizing waste and reducing costs.
  • Organized team-building activities to strengthen cooperation and morale among crew members.
  • Managed safe and efficient use of tools and equipment on construction sites.

Press Operator/Crew Trainer

Spectrum Plastics Group
08.2018 - 12.2019
  • Assisted machine operators with finished pieces
  • Monitored product standards and quality-control programs
  • Organized work to meet demanding production goals
  • Responsible for achieving production requirements
  • Planned, scheduled and delegated daily work
  • Monitored machine operation and diagnosed malfunctions
  • Prepared and maintained production reports and personnel records
  • Performed preventative maintenance to maintain optimal productivity
  • Maintained quality assurance and customer satisfaction objectives
  • Read and followed standard operating procedures
  • Responsible for the selection and maintenance of equipment
  • Ensured that all health and safety guidelines were followed
  • Made sure that products were produced on time and are of good quality
  • Maintained necessary level of communications between shifts
  • Kept work areas clean and neat
  • Installed, adjusted, dismantled, reassembled and removed parts and equipment such as rollers, dies, printing plates and blankets
  • Monitored and controlled operations of auxiliary equipment, including cutters, UV lights, and delivery tables
  • Inspected printed products for clarity, color accuracy, and conformance to provided specifications
  • Performed preventative and regular maintenance on printing press machines and auxiliary equipment
  • Properly handled hazardous waste materials to uphold safety regulations
  • Maintained adequate productivity by setting and enforcing deadlines
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues
  • Moved controls and levers to start and stop printing press machines and manually set and adjusted speed, temperature, and ink flow
  • Cut and slit materials for use on machine
  • Took measurements with calipers and gauge readers to assess line performance
  • Followed work orders to select proper materials, make accurate cuts and complete precise finished products
  • Cleaned, lubricated and repaired machinery for optimal performance
  • Cut off excess materials for reuse or recycling
  • Attached and detached and components in time with production requirements
  • Adhered to company and OSHA safety procedures to protect team members, products and equipment
  • Kept machines running at peak efficiency to meet demanding production targets
  • Examined completed pieces to check for defects and sorted items according to identified flaws
  • Accurately set-up fold, adjusting roll mechanisms, tension and guide devices
  • Inspected printed products for clarity, color accuracy, and conformance to provided specifications.
  • Moved materials and fixtures such as paperboard rolls, dies and repeats using pallet jacks, hand carts, and forklifts.
  • Logged, trafficked and updated projects in job management software.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
  • Achieved challenging production goals on consistent basis by optimizing machine operation.

Sales Representative

Aaron's Inc.
05.2008 - 09.2010
  • Emphasized product specifications to meet customer needs.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Cultivated and strengthened account relationships to achieve and exceed company targets.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Contacted potential customers to capitalize on sales opportunities.
  • Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
  • Maintained customer accounts and relationships.
  • Verified delivery schedules and processes.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Assisted call-in customers with questions and orders.

Education

Criminal Justice

North Hennepin Community College
Minneapolis, MN
07-2027

Skills

  • Production procedures
  • Exceptional organizational skills
  • Extremely quick learner
  • In-depth OSHA knowledge
  • Material handling expert
  • Chemical processing skillfulness
  • Microsoft applications skills
  • Interpersonal skills
  • Inspection reviews
  • Data management
  • Product testing
  • Report writing
  • Conflict resolution
  • Public speaking
  • Extremely organized
  • Self-motivated
  • Strong verbal communication
  • Skilled in [Software]
  • Team leadership
  • Data entry

Additional Information

ONE2ONE.......Mentor

 615 1st Avenue NE, Suite 500  |  Minneapolis, MN.

 Rachael 763.229.8832


Christina Child Care........Chaperon

5510 W Broadway Ave, Crystal, MN 55428

Christina...(763) 390-5870


Beacon Academy...... Cafeteria help/ Chaperon.

3415 Louisiana Ave N, Minneapolis, MN 55427

front office...(763) 546-9999

Professional Reference

1. Nuwom Cooper...........Hennepin county Juvi.......763-496-9645

2. Samuka Dunna.........Hennepin county sheriff........763-923-9613 

3. Jaden Johnson ..........Blaine C.S.O. Trainer............763-445-1444

Certification

Certificate of Training from

(V.C.P.I )Virginia Center for policing Innovation

Community Policing Defined

Ethical Decision Making

Applied Evidence-Based Policing Practices:

Homicide and Violent Crime Reduction.

Permit to carry

Certified Protection Officer (CPO)

Certified Heavy Equipment operator.

Project Management certificate.


Timeline

Plant Operator

Holcim
06.2022 - 08.2024

Crew Shift Leader

Sun Country Airlines -
11.2021 - 06.2023

Press Operator/Crew Trainer

Spectrum Plastics Group
08.2018 - 12.2019

Private Security

Zulu Security
03.2016 - Current

Contractor

Self Employed Services
03.2011 - Current

Sales Representative

Aaron's Inc.
05.2008 - 09.2010

Certificate of Training from

(V.C.P.I )Virginia Center for policing Innovation

Community Policing Defined

Ethical Decision Making

Applied Evidence-Based Policing Practices:

Homicide and Violent Crime Reduction.

Permit to carry

Certified Protection Officer (CPO)

Certified Heavy Equipment operator.

Project Management certificate.


Criminal Justice

North Hennepin Community College
Wilton Smith JR