Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wilysha Walton

Bellevue,WA

Summary

Dynamic and results-oriented professional with a proven track record at Bastyr Clinic and beyond, adept in communication and high attention to detail. Excelled in creative problem-solving and time management, enhancing patient experience and operational efficiency. Skilled in EPIC and Microsoft Office, consistently achieving positive outcomes in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Childcare Provider

Jennie Funk
02.2023 - Current
  • Coordinated daily activities, appointments, and educational programs
  • Developed and adhered to budgets for children’s activities and educational supplies
  • Maintained clear and consistent communication with parents, teachers, and healthcare providers
  • Kept detailed records of children’s progress, medical history, and daily activities
  • Adapted to changing family needs and schedules, resolving issues efficiently and effectively
  • Ensured all childcare practices met health and safety regulations
  • Organized and executed special events and outings, requiring planning, coordination, and attention to detail

Patient Service Representative

Bastyr Clinic
05.2021 - 01.2023
  • Assisted 90+ patients daily, answered phone calls, and handled patient inquiries
  • Offered simple, clear explanations to help patients and families understand clinic policies and procedures
  • Handled billing procedures, processed payments, and managed insurance claims
  • Efficiently communicated appointment reminders, followed-up on missed appointments, and relayed information between patients and healthcare providers
  • Provided comprehensive administrative support, including scheduling, document preparation, and database management
  • Quickly learned EPIC, Microsoft Office, and various insurance software systems
  • Helped address client complaints through timely corrective actions and appropriate referrals
  • Accurately collected and verified patient information, updated medical records, and processed new patient registrations
  • Provided information on clinic services, natural health practices, and patient instructions as directed by healthcare providers
  • Coordinated with healthcare providers to ensure seamless patient care and follow-up
  • Collaborated with fellow Patient Services Representatives team to create and continually improve administrative systems and procedures
  • Addressed patient concerns and complaints, ensuring a positive patient experience
  • Managed and coordinated patient appointments, follow-ups, and cancellations

General Merchandiser

Target
12.2019 - 04.2021
  • Adaptively worked across various departments to meet dynamic business needs
  • Worked with various departments to ensure consistent merchandise presentation
  • Efficiently learned and used inventory management systems to track and reorder stock
  • Rapidly acquired knowledge of new technology products and their features to assist customers effectively
  • Adapted communication style to explain complex technical information clearly to a diverse customer base
  • Adapted to various customer concerns and complaints, providing effective and timely solutions
  • Quickly learned and applied new company policies and procedures to ensure compliance and effective service delivery
  • Collaborated with multiple departments to address customer needs

Library Assistant

Cornish College of the Arts
10.2015 - 08.2019
  • Maintained and organized data in databases and spreadsheets, ensuring accuracy, accessibility, and efficient retrieval of information
  • Interacted with library patrons and staff to provide information, resolve issues, and deliver excellent customer service
  • Proactively initiated and embraced new projects
  • Created, updated, and managed detailed records and documentation, ensuring compliance with organizational standards and protocols
  • Collaborated with colleagues on library initiatives, working together to achieve common goals and improve processes
  • Performed tasks requiring meticulous attention to detail, such as cataloging items, managing inventories, and maintaining precise records
  • Addressed and resolved issues efficiently, demonstrating strong problem-solving skills and the ability to handle challenges in a timely manner

Education

Bachelor Of Fine Arts - Theater Arts

Cornish College of The Arts
Seattle, WA
04.2019

Skills

  • Communication
  • High Attention to Detail and Organization
  • Time Management
  • Creative Problem Solving

Timeline

Childcare Provider

Jennie Funk
02.2023 - Current

Patient Service Representative

Bastyr Clinic
05.2021 - 01.2023

General Merchandiser

Target
12.2019 - 04.2021

Library Assistant

Cornish College of the Arts
10.2015 - 08.2019

Bachelor Of Fine Arts - Theater Arts

Cornish College of The Arts
Wilysha Walton