Summary
Overview
Work History
Education
Skills
Timeline
Generic

Winbyprayer Munyaradzi Nyajeka

Masvingo.,PA

Summary

Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings. Team-oriented professional recognized for establishing and maintaining solid relationships with administration and local, state and federal agencies. Excellent interpersonal, organizational and analytical skills. Compassionate Social Services Assistant known for high productivity and efficient task completion. Specialize in case management support, client advocacy, and crisis intervention strategies. Excel in active listening, empathy, and communication, ensuring effective interaction with diverse clients to foster positive outcomes. Compassionate Social Services Assistant with background in providing support to communities and individuals in need. Experience includes case management, client advocacy, and counselling services. Strengths lie in empathetic communication, problem-solving skills, and knowledge of social work principles. Proven record of making positive impact through effective implementation of community outreach programs and initiatives.

Overview

8
8
years of professional experience

Work History

Riverside Senior School

Riverside School Board
-, Masvingo
09.2023 - Current
  • Maintained a calendar of the Principal's meetings, appointments and events.
  • Organized travel plans for the Principal, including booking flights, arranging transportation and accommodations.
  • Provided administrative support to the Principal in preparing documents and presentations.
  • Coordinated with other departments to ensure smooth operations of the school.
  • Conducted research on relevant topics for the Principal as needed.
  • Assisted in organizing special events hosted by the school or attended by the Principal.
  • Greeted visitors and directed them to appropriate staff members or classrooms.
  • Managed correspondence from students, parents, faculty and staff on behalf of the Principal.
  • Answered phone calls and emails promptly and professionally.
  • Scheduled interviews with prospective faculty members for review by the Principal.

Social Services Assistant

Ministry of Social Development
Masvingo , Masvingo
01.2017 - 12.2018
  • Provided technical assistance to users in resolving data processing issues.
  • Reviewed and processed incoming applications for accuracy and completeness.
  • Verified documents to ensure compliance with regulations.
  • Compiled, sorted and verified data from multiple sources.
  • Resolved discrepancies in data received from clients or other departments.
  • Entered information into computer systems accurately and efficiently.
  • Maintained records of all activities related to processing applications.
  • Assisted customers with inquiries regarding processing status of applications.
  • Performed quality control checks on completed applications prior to submission.
  • Created reports summarizing processing activity for management review.
  • Provided guidance and assistance to new staff members on processing procedures.
  • Monitored workflow of applications throughout the entire process cycle.
  • Ensured that all deadlines were met in accordance with established standards.
  • Prepared weekly progress updates for senior management team.
  • Investigated any potential issues which may arise during the processing phase.
  • Identified areas where improvements could be made in order to streamline processes.
  • Worked closely with other departments such as IT, marketing, sales, to ensure efficient completion of tasks.
  • Liaised with relevant stakeholders when needed in order to resolve any outstanding issues.
  • Responded promptly and professionally to customer queries via email or telephone.
  • Managed a large volume of paperwork relating to application processing including filing, scanning and archiving documents.
  • Followed up on pending items ensuring timely resolution of any problems encountered.
  • Provided support in the development of policies and procedures related to application processing activities.
  • Checked technical and informational aspects of each document, file or transaction for accuracy and errors prior to processing.
  • Assisted clients with completing applications for government services and benefits.
  • Provided support to clients in developing independent living skills, such as budgeting and time management.
  • Organized groups and individual meetings to discuss issues related to social service programs.
  • Conducted home visits to assess client needs and provide counseling services.

Education

Bachelor of Science - Bachelor of Social Science Degree in Sociology

Great Zimbabwe University
Masvingo,Zimbabwe
12-2018

Skills

  • Calendar Management
  • Expense Reporting
  • Email management
  • Travel Arrangements
  • Document Preparation
  • Vendor negotiation
  • Research capabilities
  • Interpersonal Relations
  • Basic accounting
  • Meeting facilitation
  • File Organization
  • Presentation Creation
  • Project Coordination
  • Travel Coordination
  • Call Screening
  • Database entry
  • Expense Management

Timeline

Riverside Senior School

Riverside School Board
09.2023 - Current

Social Services Assistant

Ministry of Social Development
01.2017 - 12.2018

Bachelor of Science - Bachelor of Social Science Degree in Sociology

Great Zimbabwe University
Winbyprayer Munyaradzi Nyajeka