WINDELY ESTEVEZ FERNANDEZ
Newark,NJ
Summary
Increased client engagement and class participation through innovative fitness program development. Enhanced client outcomes by delivering personalized health and wellness plans. Fostered a motivated work environment that embraced new challenges and adaptability. Strengthened team performance through exceptional interpersonal skills and independent mastery of new competencies. Elevated customer service standards by effectively managing multiple priorities and time constraints. Delivered positive and memorable experiences for all customers. Pursued part-time employment opportunities with flexible scheduling to accommodate academic responsibilities. Achieved consistent organizational success through strategic and organized practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Swim Instructor
Goldfish Swim School
04.2024 - 10.2025
- Instructed swim classes for various age groups and skill levels.
- Developed lesson plans tailored to individual student needs.
- Ensured safety protocols were followed during all swim activities.
- Spanish translator
- Organizer
Customer Care Representative
Eddys supermarket
01.2021 - 04.2024
- Assisted customers with inquiries and product information.
- Resolved complaints efficiently and professionally, ensuring customer satisfaction.
- Processed returns and exchanges following store policies.
Education
Master of Political Science - Political Science
Saint Peter's University
Jersey City, NJ11.2025
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Saint Benedict Prep
Newark, New Jersey05.2025
Skills
- Lifeguard certification
- Water safety
- Certified lifeguard
- Emergency procedures
- Creative thinking
- Swim coaching experience
- Child development
- Adaptability in teaching
- Policy analysis
- Customer service
- Lesson planning
- Conflict resolution
- Team collaboration
- Time management
- Bilingual proficiency
- Rule enforcement
- Patience and empathy
- Parent communication
- Professionalism and punctuality
- Personalized instruction
- Public speaking confidence
- Group and individual instruction
- Adaptability and dependability
- Issue resolution
- Equipment organization
- Feedback evaluation
Languages
English: Native/ Bilingual
Spanish: Native/ Bilingual
Certification
Elis and associates lifeguard certification
Timeline
Swim Instructor
Goldfish Swim School
04.2024 - 10.2025
Customer Care Representative
Eddys supermarket
01.2021 - 04.2024
Master of Political Science - Political Science
Saint Peter's University
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Saint Benedict Prep