Summary
Overview
Work History
Education
Skills
Timeline
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Windi Smith

Brooklyn,NY

Summary

Dynamic and empathetic professional with extensive experience at NYCHHC, adept in document management and maintaining confidentiality. Excelled in streamlining communication for enhanced patient care and adeptly managed sensitive information. Proven track record in improving patient satisfaction through effective problem resolution and meticulous record-keeping. Skilled in report preparation and demonstrating exceptional organizational abilities.

Personable and organized with knack for multitasking and positive attitude. Understands importance of data entry and document management, utilizing computer software and office equipment efficiently. Will enhance office operations through reliable support and effective communication.

Overview

5
5
years of professional experience

Work History

Clerical Associate Level 4

NYCHHC
12.2024 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Patient Coordinator

VNS Health
12.2022 - 06.2024
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.

Patient Navigator

NYCHHC
05.2020 - 04.2022
  • Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Education

High School Diploma -

Stepping Stones High School
Tampa, FL
06-2005

Skills

  • Report preparation
  • Expense reporting
  • Document management
  • Faxing documents

Timeline

Clerical Associate Level 4

NYCHHC
12.2024 - Current

Patient Coordinator

VNS Health
12.2022 - 06.2024

Patient Navigator

NYCHHC
05.2020 - 04.2022

High School Diploma -

Stepping Stones High School

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Windi Smith