Windy Chavis - Neville
Rosedale,MD
Summary
Accomplished leader in program and operational management with a proven track record. Excels in motivational leadership, staff development, and crisis management for excellence in service delivery and operational efficiency.
Overview
24
24
years of professional experience
Work History
Family Stability Coach
United Way of Central Maryland
08.2023 - Current
- Coordinated comprehensive care for a caseload of 30 households, including needs assessments, care plan development and ongoing monitoring
- Achieved 100% reduction in family homelessness through proactive care coordination, advocacy and resource connection
- Collaborated effectively with multidisciplinary teams, including therapists, physicians and social workers, to ensure holistic and data-driven client care
- Developed relationships with government partners, local agencies, landlords and utility providers to connect clients with applicable resources and assist with the growth and sustainability of the program
- Ensured all documents, policies and procedures were maintained and carried out to the highest standards of quality and excellence for CARF accreditation
Case Manager/Project Manager
United Way of Central Maryland
11.2021 - 08.2023
- Managed the 211 Emergency Assistance Program for five Maryland jurisdictions with a combined grant budget of $500,000
- Negotiated with landlords and utility providers to eliminate late fees, court cost and other outstanding fees to maintain housing for over 500 households
- Processed and approved payment payouts, completing expenditure reports and submitting quarterly demographic reports to support expenses
- Participated in strategic planning with government partners and attended relevant meetings and information sessions to ensure accountability of program mission, policies and guidelines
- Monitor and maintain program compliance for all 211 EAP programs and support quality program implementation
- Provided support and technical assistance as needed to program staff
Social Service Program Coordinator
The Salvation Army of Central Maryland
04.2020 - 11.2021
- Provided direct support, supervising and recruiting 30 staff members and over 100 volunteers for the Baltimore City COVID Sr
- Feeding Program, 211 COVID Phase II Central Maryland feeding delivery program and the daily FeedMore mobile feeding program
- Participated in dialogue to inform administration, local community partners, state and local government officials of program status and progress
- Provide support to other SA social service managers to ensure program delivery and community needs aligned with the standards of the organization
- Served as the Central Maryland Emergency Disaster Administrator to include direct oversight in deployment of vehicles, equipment, and personnel during local and statewide disasters
- Served as the lead instructor for Emergency Disaster Services for basic, intermediate, and advanced courses to include CPR, First Aid and AED training, Intro to Disaster, Disaster Ops, ServSafe Food Handling and Safe from Harm training for vulnerable adults and children
Executive Director, Boys and Girls Clubs
The Salvation Army of Central Maryland
09.2015 - 04.2020
- Directed, managed and maintained the professional and positive image of three Boys and Girls clubs in Baltimore City, Baltimore County and Glen Burnie, MD
- Lead Human Resource management
- Supervised a cross-functional staff team of 30
- Conducted on-boarding and programmatic training
- Provided developmental support to assist in individual and company goals
- Completed quarterly and annual evaluations, processed payroll, including time off request and managing staff schedules to ensure proper staff to child ratio coverage
- Managed administrative and operational processes, overseeing the maintenance and repairs of each building, equipment and other facilities
- Developed and maintained public relations to increase the visibility of program services and activities within the three clubs and their respective communities
- Managed financial resources, assisting in the development of a $1,000,000 budget
- Continuously seeking opportunities to generate revenue
Service Unit Director, Howard County, MD
The Salvation Army of Central Maryland
05.2006 - 09.2015
- Developed, implemented, and enhanced all social service programs to effectively meet the needs of the community
- Worked with volunteers, staff and community partners to promote and enhance programs i.e
- Red Kettle fund raising program, Holiday events, Back to School events and Summer Away camp programs
- Recruited, supervised and trained staff according to program needs
- Completed payroll approvals, approving time off and ensuring schedules were properly managed
- Conducted quarterly and annual evaluations
- Performed recordkeeping duties to ensure that all expenditures were properly recorded and submitted to the bookkeeper and business administrator
- Coordinated programs $700,000 budget development: monitoring and reporting variances in revenues and expenditures
Divisional Statistician, Risk Management and Service Unit Director
The Salvation Army Divisional Headquarters
10.2000 - 05.2006
- Served as the primary resource for statistical data and informative reports for The Salvation Army Maryland and West Virginia Division on a local and Territorial level
- Served as one of four Statistical Program Development Managers for the national web-based statistical system
- Developed relevant systems and practices, risk analysis/prevention procedures, reviewed existing cases and maintained required annual renewal of policies
- Conducted detailed risk assessments on all Salvation Army owed buildings and programs throughout Maryland and West Virginia reducing potential property and workers compensation claims by 92%
- Served as the direct supervisor for 12 regional Service Units
- Provided direct support and program management for volunteers and staff delivering emergency financial assistance, food, clothing, and furniture assistance throughout Maryland and West Virginia region
Education
Business Management Certificate -
The Salvation Army Evangeline Booth College
06-2007
CPR, First Aid & AED Instructor -
Red Cross
11-2016
Disaster Operations -
The Salvation Army
06-2021
Case Management Certificate -
University of Maryland School of Social Work
07.2023
Diversity, Equity, and Inclusion for the Healthcare -
University of Maryland School of Social Work
07-2023
Ethical and Legal Guidelines for Telehealth Service Delivery -
University of Maryland School of Social Work
07.2023
Trauma Informed Care -
University of Maryland School of Social Work
07.2023
Child Abuse Prevention & Mandated Reporter Training -
United Way
06.2024
Skills
- Program Management Proficiency
- Compliance Management
- Grants and financial management
- Staff and volunteer development
- Motivational leadership style
- Experienced in Diverse Case Management
- Skilled in Using Microsoft Office Applications
- Operations Management
- Effective Communication
- Crisis Management
Timeline
Family Stability Coach
United Way of Central Maryland
08.2023 - Current
Case Manager/Project Manager
United Way of Central Maryland
11.2021 - 08.2023
Social Service Program Coordinator
The Salvation Army of Central Maryland
04.2020 - 11.2021
Executive Director, Boys and Girls Clubs
The Salvation Army of Central Maryland
09.2015 - 04.2020
Service Unit Director, Howard County, MD
The Salvation Army of Central Maryland
05.2006 - 09.2015
Divisional Statistician, Risk Management and Service Unit Director
The Salvation Army Divisional Headquarters
10.2000 - 05.2006
Business Management Certificate -
The Salvation Army Evangeline Booth College
CPR, First Aid & AED Instructor -
Red Cross
Disaster Operations -
The Salvation Army
Case Management Certificate -
University of Maryland School of Social Work
Diversity, Equity, and Inclusion for the Healthcare -
University of Maryland School of Social Work
Ethical and Legal Guidelines for Telehealth Service Delivery -
University of Maryland School of Social Work
Trauma Informed Care -
University of Maryland School of Social Work
Child Abuse Prevention & Mandated Reporter Training -
United Way
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