Windy Corona
Operations Manager
Arab,Alabama
Summary
Accomplished Regional Director of Operations with a proven track record at Yellowhammer Salon Group, enhancing operational efficiency and team performance. Skilled in Operations Management and fostering a high-performance culture, I spearheaded initiatives that resulted in a 20% sales increase. Expert in attracting and developing top talent, my leadership significantly improved district performance and brand image. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Regional Director of Operations
Yellowhammer Salon Group
05.2024 - Current
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Set team and individual KPIs and provided regular, actionable feedback.
Regional Market Leader
Yellowhammer Salon Group
08.2019 - Current
- Championing and modeling Yellowhammer mission, vision and values
- Ensuring adherence to all Yellowhammer policies, procedures and standards
- Chaired committee to attract, hire, and retain top talent, by creating job description for hiring agencies, suggestions to updating company website, created professional SM posts, created sell sheet to attract new hires, creating recruiting actions checklist, and partnered in making of recruiting video.
- Managed, trained and motivated Salon Leaders and Assistant Salon Leaders to continuously improve knowledge and abilities in field.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Coordinated leadership trainings to educate team members on best practices to optimize productivity.
- Enhancing brand through “wow” guest experiences, associate engagement, building high-performance environment that inspires and encourages true teamwork
- Reviewing/interpreting financial and operational reporting, including store visit and audit results
- Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources
- Modeling culture of open, honest communication
- Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention
- Supporting continuous improvement by implementing company programs and influencing improved behaviors.
- Monitored daily cash discrepancies and inventory shrinkage. Created inventory processes and SOP's.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Increased sales month over month by 20% + by establishing goals, overseeing performance
- Forecasting/adjusting payroll and scheduling associates to maximize productivity and workload
Senior District Manager
Regis
01.2009 - 06.2019
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each salon.
- Improved district performance from negative 12% to positive 5% in less than year.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Received company Employee Performance Award after maintaining record sales achievement of 30% growth 12 months consistent.
- Communicates and reinforces Salon strategy to team, reviews and evaluates execution of salon standards and client experience, visits stores to review operating standards, processes and procedures, challenges and influences teams to meet standards by communicating and reinforcing expectations. •Coaches and develops Salon teams by partnering with salon manager to identify and address developmental needs within salon teams, conducts operational and leadership skills training; builds salon teams through attraction, selection and development of salon talent. •Understands and effectively communicates salon strategies and initiatives. •Analyzes salon business performance, reviews reports to identify sales and profit performance opportunities, identify, and execute strategy for improvement.
Salon Manger
Regis
11.2007 - 01.2009
- Managed all areas of salon operations, including appearance, performance and sales of products.
- Scheduled employees and oversaw customer appointment calendar.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Accountable for all staff development, budgeting and supply ordering.
- Addressed customer problems quickly and according to service standards.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Created repeat business by developing long-term relationships with regular customers.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Organized promotions to boost product and service sales, achieving 55% growth in revenue over 6 months
Skills
- Operations Management
- Meeting/exceeding sales, profitability and operational goals
- Profit and loss accountability
- Attract, hire, and retain top talent
- Train, coach, and developed direct reports
- Problem Anticipation and Resolution
- Process Improvements
- Performance Analysis
- Teamwork and Collaboration
- Effective Communication
- Effective leader
- Performance Management
Education
Licensed Instructor - Instructors Program
New Beginnings
Albertville, AL 08.2013 - 06.2014
MBA - Leadership
Snead State
Boaz, AL 01.1998 - 05.2000
Timeline
Regional Director of Operations
Yellowhammer Salon Group
05.2024 - Current
Regional Market Leader
Yellowhammer Salon Group
08.2019 - Current
Licensed Instructor - Instructors Program
New Beginnings
08.2013 - 06.2014
Senior District Manager
Regis
01.2009 - 06.2019
Salon Manger
Regis
11.2007 - 01.2009
MBA - Leadership
Snead State
01.1998 - 05.2000
Similar Profiles
JOSEPH HALLJOSEPH HALL
Flagship Salon Leader & Multi Unit Leader at SmartStyle-Yellowhammer Salon GroupFlagship Salon Leader & Multi Unit Leader at SmartStyle-Yellowhammer Salon Group
Sarah WalshSarah Walsh
Stylist/Assistant Manager at Yellowhammer Salon GroupStylist/Assistant Manager at Yellowhammer Salon Group
Jamison HeritageJamison Heritage
Barista at Yellowhammer CoffeeBarista at Yellowhammer Coffee