Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Windy Figueroa

Hamilton Township,NJ

Summary

Skilled and personable Customer Service Representative and former Manager with many years of experience providing consistent, reliable, and approachable customer service and a full range of general store support. Prescribe to a continuous learning philosophy regarding product knowledge, managerial skills, and innovative strategies. An outgoing, highly organized individual with an academic background who is used to working under strict deadlines and meeting monthly goals. Conscientious and versatile with a thorough Superior working knowledge with a special concentration in customer relations customer complaints and service suggestions. Enthusiastic with Customer, strong communication, interpersonal, leadership abilities and work well with others. Adapt quickly to new and evolving environments. Attracts customers by originating display ideas; following display suggestions or schedules. Knowledge of programs such as Windows, Microsoft Word, Excel, Power Point, and various Internet applications.

Overview

23
23
years of professional experience

Work History

Operation Manager

Wayfair
09.2016 - Current
  • Picks merchandise in warehouse from online orders and verifies correct item with customer order
  • Ships merchandise picked from orders received online, verifying correct customer, address, and all pertinent shipping information
  • Handles returned items making sure correct labels are placed and merchandise is placed back and inventory corrected for future sales.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Supervised operations staff and kept employees compliant with company policies and procedures
  • Identified and resolved unauthorized, unsafe, or ineffective practices

Manager

Smolar Group Inc, McDonald’s
02.2015 - 04.2017
  • Runs shifts, handles cash, and deposits
  • Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals, handles food safety
  • Maintains inventory by checking merchandise; anticipates customer demand
  • Prepares reports by collecting, analyzing, and summarizing information
  • Maintains quality service by establishing and enforcing organization standards.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes

Store Manager

Arcos Dorado, McDonald’s
01.2001 - 12.2014
  • Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; established personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Contributed to team effort by accomplishing related results as needed
  • Maintained a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals, handles food safety
  • Maintained inventory by checking merchandise; anticipating customer demand
  • Prepared reports by collecting, analyzing, and summarizing information
  • Handled deposits, cash, and run shifts
  • Managed inventory control, cash control, and store opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Completed point of sale opening and closing procedures
  • Rotated merchandise and displays to feature new products and promotions
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Assisted with hiring, training and mentoring new staff members
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
  • Approved regular payroll submissions for employees
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Supervised guests at front counter, answering questions regarding products
  • Trained new employees on proper protocols and customer service standards
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service

Education

High School Diploma -

Woodbridge Vocational Technical High School
Woodbridge, NJ

Skills

  • Staff Training
  • High-Pressure Environments
  • Team Leadership
  • Warehouse Operations
  • Operations planning
  • Knowledge of business operations

Languages

Spanish
Native or Bilingual

Timeline

Operation Manager

Wayfair
09.2016 - Current

Manager

Smolar Group Inc, McDonald’s
02.2015 - 04.2017

Store Manager

Arcos Dorado, McDonald’s
01.2001 - 12.2014

High School Diploma -

Woodbridge Vocational Technical High School

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Windy Figueroa