Windy Hampe
Pekin,IL
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Knowledgeable with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Overview
9
9
years of professional experience
Work History
Grind Specialist
Caterpillar
Mapleton, IL
08.2021 - Current
- Use a machine to grind down rings
- Check the angle and the flange on the rings
- Get rings done in a timely matter
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed training materials to enhance staff proficiency and productivity.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized inventory management, minimizing waste and reducing costs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Cashier
B & E Fireworks
Glasford, Illinois
12.2020 - 12.2023
- Ensure costumers satisfaction was met
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Performed cash, card, and check transactions to complete customer purchases.
- Improved efficiency, organized checkout area for optimal workflow.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Bartender
Duck Blind Bar & Grill
Mapleton, Illinois
06.2021 - 10.2021
- Balanced daily register and generated sales reports for management
- Stocked bar with beer, wine, liquor and related supplies
- Created rapport with new and returning patron to foster guest satisfaction
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Production Team Leader
Panera Bread
East Peoria, Illinois
05.2020 - 01.2021
- Kept areas clean, neat and inspection ready always to comply with product guidelines
- Notified supervisors about production problems and helped identify and correct concerns
- Trained, developed and counseled employees to develop a high performing team room
- Boosted efficiency by coordinating projects and assignments for team members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved employee morale by fostering a positive work environment through clear communication and supportive leadership.
- Conducted root-cause analysis on any identified issues during quality inspections, taking corrective action promptly.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for growth or advancement.
- Cultivated professional working relationships with peers and supervisors.
Attendant
Stoney Creek Hotel
East Peoria, Illinois
08.2019 - 03.2020
- Interacted pleasantly with clients and guests when performing daily duties
- Welcomed guests, provided answers and questions
- Anticipated guest's service needs
- Made sure that each guest's room was locked after performing housekeeping services
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Chef/Line Cook
Tnt's
East Peoria, Illinois
05.2018 - 02.2019
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Achieved consistent on-time service, optimizing kitchen workflows and staff scheduling.
- Streamlined kitchen operations for increased efficiency, implementing new inventory management system.
- Evaluated food products to verify freshness and quality.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Chef/Line Cook
Mel's Cafe
09.2016 - 07.2017
- Dishwasher- made sure dishes were clean in timely manner
- Waitress- took guest money, made back change, ran a cash register
- Line cook/ prep cook- cooked food when ordered, cleaned and make sure food was ready for morning shift
- Put daily delivers away
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
East Peoria Community High School
East Peoria, IL05.2016
Skills
- Time Management
- Communication skills
- Machine Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Customer service
- Strong multitasking
- Highly reliable
- Team player attitude
- Food safety and sanitation
- Knife skills
- Cooking techniques
- Strong work ethic
Timeline
Grind Specialist
Caterpillar
08.2021 - Current
Bartender
Duck Blind Bar & Grill
06.2021 - 10.2021
Cashier
B & E Fireworks
12.2020 - 12.2023
Production Team Leader
Panera Bread
05.2020 - 01.2021
Attendant
Stoney Creek Hotel
08.2019 - 03.2020
Chef/Line Cook
Tnt's
05.2018 - 02.2019
Chef/Line Cook
Mel's Cafe
09.2016 - 07.2017
High School Diploma -
East Peoria Community High School
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