Windy Lopez
Clearfield,PA
Summary
Dedicated Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives.
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families.
Understanding customer desires and providing customized solutions to build loyalty, active listening, analytical problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Director
Dickinson Center Inc.
02.2018 - Current
- Case management, referrals, and assessments.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming, that include individuals with disabilities, low income, LGBTA, and under represented but not limited to.
- Cultivated interpersonal skills by building positive relationships with others.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Counseling and mediating
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Monitored program performance to identify areas for improvement.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
Executive Director
Wellness And Recovery Center
09.2012 - 02.2018
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Represented organization at industry conferences and events.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Advocated for organization and company mission to raise awareness and support.
- Created succession plans to provide continuity of operations during leadership transitions.
- Led marketing and advertisement.
EFT & Supervisor
Thomas Organization
05.2010 - 09.2012
- Worked with adults and children on many issues such as counseling on drug use, family issues, mental health and sexual abuse
- Case management and referral services
- Counseling and development on health concerns
- Behavior modification technique instruction
- Self-esteem building and healthy activity & hobby counseling
- Digital File System, detailed oriented.
- Achieved results by working with staff to meet established targets.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Gathered, organized and input information into digital database.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Foster Care Case Manager
Thomas Organization
05.2010 - 09.2012
- Worked with the families within the Foster Care System
- Placement, court orders, and referral information packets
- Progress Reports, Adoption and safe family act documentation and annual evaluations
- Safety assessments- Positive Characteristics, Characteristics of Concern, and Negative Characteristics
- Outreach and networking
- Digital file system.
- Participated in community events to promote services and engage with public.
- Completed regular visitations to check on children, families and home environments.
- Monitored foster home compliance with state regulations and conducted regular home visits to ensure safe environments for children placed in care.
- Acted as advocate for children in court settings.
- Conducted community workshops to promote different programs and educate public on available services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Strengthened child-parent relationships through facilitating supervised visitations and providing support during reunification processes.
Specialized Assistance
Clearfield School District
01.2007 - 01.2009
- Worked with children that had physical or intellectual disabilities
- Worked in group settings
- Behavior techniques.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Developed and implemented classroom routines to address varying student needs.
- Designed engaging activities that encouraged critical thinking and problem-solving skills among students.
- Collaborated with administrators to develop school-wide initiatives to promote academic excellence.
Education
Bachelor of Science - Criminal Justice
Lock Haven University
2012
Associate of Science - Criminal Justice
Lock Haven University
2003
Skills
- Proficient with Microsoft word
- Excellent computer skills
- Have all Clearances
- Program Operations
- Dependability and Cooperation
- Policy Implementation
- Staff Development
- Administration knowledge
- Employee Work Scheduling
- Problem-Solving
- Understanding of human resources
- Lesson Planning
- Staff Hiring and Evaluations
- Dependable and Responsible
- Social Perceptiveness
References
- Renee Johnstonbaugh, Ameri Health Caritas, (814) 577-0164
- Sara Mays, LCSW, (814) 577-0569
- Ashley Luzier, Community Connections, (814) 598-6042
- Jessica Shimmel, Geisinger Medical Clinic, (814) 496-8534
Certification
QPR Gatekeeper (Question, Persuade, and Refer)
Working with LGBTQAI individuals
CIT (Crisis Intervention Team)
CJSPT (Clearfield/Jefferson Suicide Prevention Team)
PRN (Provider Resource Network)
CSP (Community Support Program)
Mental Health Advance Directives Trainer
Hows your five
Naloxone Training
Fraud, Waste and Abuse and Sexual Harassment
Act 31
Timeline
Program Director
Dickinson Center Inc.
02.2018 - Current
Executive Director
Wellness And Recovery Center
09.2012 - 02.2018
EFT & Supervisor
Thomas Organization
05.2010 - 09.2012
Foster Care Case Manager
Thomas Organization
05.2010 - 09.2012
Specialized Assistance
Clearfield School District
01.2007 - 01.2009
Bachelor of Science - Criminal Justice
Lock Haven University
Associate of Science - Criminal Justice
Lock Haven University
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