Windy Luis
Reno,NV
Summary
Seeking a position leveraging superior customer service, administrative, and analytical skills to enhance efficiency and productivity in a dynamic work environment.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
UNIFI Service
2024.04 - Current
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Improved guest experience by consistently delivering exceptional service through active listening skills.
- Maximized revenue by upselling seat upgrades and additional services.
Production Associate
Tesla
2023.07 - 2024.04
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Safely operated hand and power tools to complete repetitive tasks.
Data Entry Analyst
Vectrus
2022.09 - 2023.06
- Used statistical methods to analyze data and generate useful business reports.
- Provide specific costs and materials stipulated in contract, data collected from Army General Fund Enterprise Business System (GFEBS) database.
- Enhanced data accuracy by meticulously verifying and validating information entered into GFEBS.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Maintained high levels of productivity by accurately entering over 150 work orders per day.
Production Control Tech
DynCorp Int.
2019.05 - 2022.09
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Communicated status of job orders to customers on regular basis.
- Participated in weekly management meetings to discuss updates on projects status while sharing feedback from team members regarding any challenges faced during their tasks execution.
- Implemented safety protocols, resulting in reduced accidents and a safer work environment for all employees.
Human Resource Assistant
IAP
2018.04 - 2019.04
- Assisted in payroll processing of 50+ employees to ensure timely delivery of paychecks.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Processed employee termination paperwork at direction of supervisory staff.
- Answered and redirected incoming phone calls for office.
Human Resource Assistant
Chugach Management
2016.06 - 2018.04
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected multiple incoming phone calls for office.
- Monitored 50+ employee's attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Education
Some College (No Degree) -
Colorado Christian University
Lakewood, COSome College (No Degree) -
University of Nevada Reno
Reno, NVHigh School Diploma -
Kwajalein Jr/Sr High
Apo, Ap06.2002
Skills
- Proficient in Microsoft applications, DynMRO, and GFEBS.
- Guest communication
- Typing Speed of 70 wpm
- Office Administration
- Efficient multitasking
- Packaging and Labeling
- Maintaining files
- Human Resources Support
- Data Entry
Professionalaccomplishments
Development and maintenance of reports and statistical data, Maintain projects utilizing cProjects in the Army General Fund Enterprise Business System (GFEBS) Database, Provide specific costs and materials stipulated in contract, data collected from GFEBS, Communicating with internal and external customers and schedule management plans using Microsoft Outlook, Typing 70 WPM, Recruitment, interviewing, and selection of candidates for open positions, Processing of payroll for 50+ employees, Coordination and delivery of new hire orientation (policies and benefits), Taking incoming calls at the Service Desk from customers with problems they may have with their housing or work facility and routing them to the appropriate Public Works shop., Checking in passengers for flights, verifying travel documents, issuing boarding passes, and processing payments and issuing tickets, Respond to inquiries regarding products and merchandise and resolution of customer complaints, Scheduling of customer's inbound and outbound freight, Proficient in Microsoft applications, DynMRO, and GFEBS, Continuous self-development and support of development of others, Works well independently or in a team, Excellent time management skills and follow through, Resilient – adapts well to change
Timeline
Guest Service Agent
UNIFI Service
2024.04 - Current
Production Associate
Tesla
2023.07 - 2024.04
Data Entry Analyst
Vectrus
2022.09 - 2023.06
Production Control Tech
DynCorp Int.
2019.05 - 2022.09
Human Resource Assistant
IAP
2018.04 - 2019.04
Human Resource Assistant
Chugach Management
2016.06 - 2018.04
Some College (No Degree) -
Colorado Christian University
Some College (No Degree) -
University of Nevada Reno
High School Diploma -
Kwajalein Jr/Sr High
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