Windy MacFarlane

• Reduced downtime for critical assets by developing and implementing comprehensive maintenance plans (PM's)
• Receive inbound request for service and prioritize by extent of damage, comfortability, and need.
• Run and post reports for Federal Transportation Authority, Aging metrics, and Safety reports.
• Manage Safety board with updates, status and weekly report to Risk Management on Status.
• Post the safety tips of the day, employee of the month, and any Updated events on Appspace to Bldg 02 slideshow TV.
• Currently helping design General Services Webpage with all departments links with value information.
• Assist Carpentry with Roof PM's. Tracking monthly capacity with the limited number of roofers. Update progress that was made, while look at location histories to see where we need to focus on next

• Analyzed billing data to identify trends, making recommendations for process improvements or additional needs.
• Optimized cash flow by diligently monitoring overdue accounts and initiating collections procedures when necessary.
• Kept detailed records of all transactions, supporting transparency and accuracy in financial reporting.
• Assist Sales agents with suspended and new released accounts to monitor activity.
• Assist with HOA billing and residency modification of additional services.
• Built reports of HOA activity and trends based on time of year and actual number of services offered within the contract.

• Developed and maintained scheduling procedures to ensure timely completion of testing runs and system demonstrations.
• Created, updated, and monitored schedules for multiple departments to ensure correct data was captured.
• Maintained and updated accurate records of all vehicle usage and vehicle status.
• Assigned tasks to appropriate personnel based on their skill level and requirement.
• Assisted Safety with data and record keeping.

Dispatch/ Billing Assistant

• Developed OTR schedules for 21 drivers and compatible equipment tracking.
• Created and maintain Billing procedures for proper documenation and invoicing.
• Search load boards for opportunities and negotiated value.

Customer Success Coordinator

• Maintain a relationship with customers to provide a quality of service. Review offered orders and maintained each customer's billing requirements.

• Assigned drivers to appropriate Moves based on customer needs.
• Provided timely updates to customers regarding their moves and special requests.
• Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
• Ensured compliance with safety regulations and company policies.
• Performed administrative duties such as filing paperwork, updating databases, and preparing documents for Distribution projects.

• Greeted customers and addressed their needs in a professional manner.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Maintained records of customer interactions and transactions.
• Prepared invoices for services rendered and collected payments from customers.
• Resolved customer complaints in an efficient and courteous manner.
• Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.

• Developed and implemented preventative maintenance programs for all fleet vehicles to optimize performance and minimize downtime.
• Monitored vehicle usage, mileage, fuel consumption, and service records to ensure compliance with company policy.
• Supervised a team of technicians responsible for performing scheduled services on fleet vehicles according to established guidelines.
• Enforced compliance with all applicable laws and company guidelines; pertaining to motor vehicle operation and safety regulations.
• Delegated work to staff, setting priorities and goals.
• Filled out work orders, repair logs and maintenance plans to document work completed.

Maintenence Clerk

• Coordinated with vendors for the timely delivery of parts and supplies required for repairs.
• Maintained accurate documentation of work orders, invoices, preventive maintenance reports, and other related documents.
• Managed inventory levels of spare parts used in the repair process by ordering necessary items when stock ran low or became obsolete.

Operations Clerk

• Resolved customer complaints in a timely manner while ensuring adherence to quality standards.
• Coordinated with Billing and Dispatch with route issues or delinquent customers.
• Maintained Supervisors equipment inventory and Driver's daily items that may be needed (i.e. vests, gloves and safety glasses)

• Managed daily operations of the warehouse, including scheduling and supervising operations.
• Ensured that customer service standards were met or exceeded at all times.
• Developed and implemented effective strategies to maximize sales and profits.
• Developed and implemented Distribution program to maximize warehouse capacity.
• Assisted in the recruitment process by conducting interviews with prospective candidates.
• Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.

• Monitored and improved efficiency of processes, team performance, and customer service.
• Performed cost analysis for various projects to determine budget requirements.
• Maintained accurate inventory records to track stock levels and minimize costs.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Built strong operational teams to meet process and production demands.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.