Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Windy Mehder

Chattanooga,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking for a long-term position. Thank you in advance for your consideration. Authorized to work in the US for any employer

Overview

31
31
years of professional experience
1
1
Certification

Work History

Customer Service Advisor 1

Concentrix
07.2023 - Current
  • Inbound call customer service representative
  • Anticipated responses and prepared clear and articulate answers
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Resolved concerns with products or services to help with retention and drive sales
  • Described product highlights and benefits to help guide purchasing decisions
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Maintained and managed customer files and databases.

Casino Cage Cashier

bank
01.2023 - 03.2023
  • High volume cash handling, customer service
  • Quickly and accurately counted drawers at start and end of each shift
  • Counted and recorded assigned funds and made exchanges of funds throughout shift
  • Processed various cash transactions and answered gaming customer questions
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance
  • Documented exchanges accurately, reconciled transactions and processed authorization forms
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security
  • Counted cash and casino chips to accurately reconcile transaction reports
  • Calculated and verified value of players' winnings or losses
  • Complied with gaming commission rules by verifying players' ages
  • Protected cage from unauthorized access and monetary losses by consistently following security protocols
  • Handled money, ticket and chips exchanges for customers
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts
  • Completed casino cage transactions on behalf of customers.

Massage Therapist

Self employed
10.2004 - 12.2022
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments
  • Maintained client treatment records and designed long-term care programs for return customers
  • Provided clear, concise instructions to clients to prepare for massage services
  • Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques
  • Assessed medical histories and conditions of clients to determine contraindications to massage services
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport
  • Advised clients on areas such as posture, at-home exercises and stretches
  • Administered Swedish, deep tissue and sports massage techniques
  • Performed sanitization tasks to keep massage environment clean and safe
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.

Firewatch

Key Energy Services
08.2002 - 10.2004
  • Responsible for continuously observing hot work activity for the detection of, and response to, fires during hot work operations
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition
  • Evaluated areas after containing fires to identify and suppress hot spots
  • Carried out fire inspections to identify fire hazards and recommend corrective measures
  • Prepared incident reports detailing personnel, location and results of each call
  • Sounded alarm to alert work personnel of fire and relayed coordinates of estimated location
  • Interacted effectively with members of work crew using cell phones, two-way radios and other communication devices
  • Maintained constant surveillance on areas where welding and other hot work was taking place.

CSR - Customer Service Representative

MDS Communications
01.2000 - 07.2002
  • Outbound CSR3
  • Responded to customer requests for products, services, and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Updated account information to maintain customer records
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Utilized customer service software to manage interactions and track customer satisfaction
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Educated customers about billing, payment processing and support policies and procedures
  • Responded proactively and positively to rapid change
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Retail Customer Service

Work World
06.1996 - 11.1999
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies
  • Distributed information to in-store guests and answered questions to serve needs and drive sales
  • Completed and processed paperwork for new and existing customers needing specialized assistance
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style
  • Protected products from damage by using proper packaging and bagging techniques
  • Kept customer spaces clean, neat and organized for maximum appeal
  • Managed timely and effective replacement of damaged or missing products
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Hostess/Server

LYONS RESTAURANT
03.1995 - 06.1996
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Used cash registers and credit card machines to cash out customers
  • Monitored seating area and checked restrooms regularly to keep spotless
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Answered customer questions about hours, seating, and menu information
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items
  • Minimized customer service complaints by expertly managing customer expectations during busy periods
  • Promoted business loyalty by fostering positive customer relationships
  • Input orders accurately into POS terminal, split bills and accepted payments.

Beer Bartender/ Cashier/ Pizza Maker

Rusty's Pizza Parlor
06.1993 - 12.1993
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
  • Kept bar presentable and well-stocked to meet customer needs
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Education

Psychology- 2 Years

Bakersfield College
Bakersfield, CA

Trade Certificate - Massage Therapy

Milan Institute
Bakersfield, CA
10.2004

High School Diploma -

Bakersfield Community School
Bakersfield
06.1993

Skills

  • Deep tissue massage
  • Trigger point therapy
  • Pain management
  • Patient assessment
  • Intake
  • Patient service
  • Customer service
  • Bartending
  • Pizza Making
  • Sewing
  • Online Sales
  • Serving
  • Call center
  • Firewatch
  • Retail sales

Certification

Massage Certification, 10/01/04

Timeline

Customer Service Advisor 1

Concentrix
07.2023 - Current

Casino Cage Cashier

bank
01.2023 - 03.2023

Massage Therapist

Self employed
10.2004 - 12.2022

Firewatch

Key Energy Services
08.2002 - 10.2004

CSR - Customer Service Representative

MDS Communications
01.2000 - 07.2002

Retail Customer Service

Work World
06.1996 - 11.1999

Hostess/Server

LYONS RESTAURANT
03.1995 - 06.1996

Beer Bartender/ Cashier/ Pizza Maker

Rusty's Pizza Parlor
06.1993 - 12.1993

Psychology- 2 Years

Bakersfield College

Trade Certificate - Massage Therapy

Milan Institute

High School Diploma -

Bakersfield Community School

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Windy Mehder