Windy Rivera
Pleasanton,CA
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
9
9
years of professional experience
Work History
Store Manager
H&M Hennes & Mauritz
Milpitas, California
09.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
Cole Haan
07.2021 - 09.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Performed regular price checks to ensure competitive pricing.
- Provided feedback on marketing campaigns to improve effectiveness.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
O’Neill
06.2017 - 11.2018
- Improved store sales by 50% or more daily
- Became a close corporate partner helping to create contest, create in-store promotions, merchandising standards, visual updates and became a District manager in training, traveled with the DM to other store to train and run product clinic’s
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Store Manager
Tilly’s
06.2015 - 06.2017
- Won store of the month, won best ADS in the company, lead a team of 50-60 members
- I had 3 promotions come from my team, one into a store manager position
- I conducted store meetings, my team opened new stores, supported other stores in the district, became the training store and I was the district trainer for new management
Education
HS diploma -
San Jose High
01.2004
Skills
- Loss Prevention
- Employee Training
- Customer Service Management
- Team Development
- Store operations oversight
- Store Merchandising
- Payroll Management
- Shift Scheduling
- Store opening and closing procedures
- Recruiting and Hiring
- Documentation And Reporting
- Leading Staff Meetings
- Inventory Control
- Employee supervision and motivation
- Sales Strategies
- Marketing and Promotions
- Leadership Development
Hobbies and Interests
- Hiking
- Camping
- Snowboarding
- Outdoor adventures
- Spending time with my two dogs
- Learning new ways to limit my impact on the planet
- Helping animals
- Practicing sustainable lifestyle
- Baking and cooking for my husband
Affiliations
- I Enjoy cooking and Baking
- I love to camp and Hike
- I love Animals and have two dogs
- I really enjoy fashion
Timeline
Store Manager
H&M Hennes & Mauritz
09.2023 - Current
Store Manager
Cole Haan
07.2021 - 09.2023
Store Manager
O’Neill
06.2017 - 11.2018
Store Manager
Tilly’s
06.2015 - 06.2017
HS diploma -
San Jose High
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