Windy Smith
Burney,California
Summary
Very self motivated to do the very best for the company. With over 20 years of Customer Service. Solid team player with upbeat, positive attitude and proven skill in resolving customers concerns or complaints. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dental Front Office Manager
Hill Country Health & Welleness Center
Round Mountain , CA
10.2014 - Current
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Ensured compliance with policies and procedures as well as local, state and federal regulations.
- Coordinated with other departments to ensure smooth running of the entire Dental clinic operation.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Developed and implemented strategies to maximize patients satisfaction and optimize operational efficiency.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Sales Associate
AT&T Mobility
Burney
02.2006 - 10.2014
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Burney Junior-Senior High School
Burney, CA06-1996
Skills
- Workflow Coordination
- Proficient in Word, Excell, Powerpoint
- Decision-making capabilities
- Records Management
- Listening Skills
- Oral and writing communication
- Staff Training and Development
- Daily shift oversight
- Administrative Support
- Effective Planning
- Customer Service
- Data Entry
- Emergency Preparedness
- Customer Relations
- Effective Multitasking
- Complaint Handling
- Administrative Skills
- Senior leadership support
- Team Management
- Scheduling and calendar management
- Staff Management
- Conflict Management
- Spreadsheet tracking
- Relationship Building
- Database Administration
- Strong leadership
- Employee Supervision
Affiliations
Love all outdoor activities, camping, hunting, fishing. Spending time with family and friends.
Certification
- CPR Certification
- Infection Control
- CPCA Leadership Certificates
Timeline
Dental Front Office Manager
Hill Country Health & Welleness Center
10.2014 - Current
Sales Associate
AT&T Mobility
02.2006 - 10.2014
High School Diploma -
Burney Junior-Senior High School
- CPR Certification
- Infection Control
- CPCA Leadership Certificates
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