Tiffany Kersten

Directly responsible for the organization, coordination, and maintenance of credit and non-credit continuing education certificate programs offered within the Health Sciences Division. The continuing education healthcare training programs include but are not limited to credit and non-credit certified nursing assistant, phlebotomy, dental radiology, dental assistant, CPR Training, dialysis, and pharmacy technician.

Coordinates and supervises all necessary course pre-registrations, registrations, payments, student evaluations, course information, and files and records. Prepares periodic statistics, financial reports, and evaluation summaries. Recruits and advises potential students and prepares and submits reports for tracking and auditing purposes. Very active in working in collaboration with the marketing department in advertising for the CE programs. other responsibilities include payroll, handling of disciplinary issues, hiring of instructors, and assisting with the development of new programs, curricula, and syllabi.

• Managed budget allocations for various programs, ensuring appropriate resource distribution and maximizing return on investment.
• Welcomed and recruited students and responded to inquiries from potential students and referring partner agencies.
• Increased attendance at continuing education events by promoting workshops and seminars through social media channels and email campaigns.
• Assisted in recruiting highly qualified instructors who brought fresh perspectives to traditional subject matter.
• Served as a liaison between students and faculty members to address concerns promptly while maintaining confidentiality.
• Evaluated program effectiveness through regular assessments, identifying areas for improvement and implementing changes as needed.
• Cultivated strong relationships with instructors, ensuring high-quality course offerings and consistent support throughout program duration.
• Worked with adult learners of diverse social, economic and cultural backgrounds.
• Oversaw daily operational tasks such as scheduling classes, managing registrations, processing payments, and resolving issues in a timely manner.
• Implemented strategies to increase student recruiting, engagement and retention.

• Designed and developed a comprehensive leadership development program and delivered effective training and development initiatives
• Launched a mentorship program and served as a liaison for 30+ managers and leadership team
• Supported, mentored, and instructed leadership team and 200+ company employees
• Designed and prepared educational materials, formative and summative assessment activities, and designed and published corporate weekly leadership newsletter
• Created onboarding and new-hire orientation and oversaw human resources compliance training
• Designed surveys, collected responses, and analyzed data
• Conducted evaluations to identify areas of improvement
• Monitored employee performance and assisted with and participated in training sessions with Mississippi State University including Six-Sigma training
• Assisted with various human resources processes, writing leadership job descriptions, company policies, code of conduct, disciplinary procedures, and various project management documents
• Oversaw corporate training budget.

• Instructor of Pre-professional Externship course (BSC 392)
• Team Instructor of MCAT Preparation course (BSC 399)
• Guest Lecturer of First Year Foundations Biological Sciences course (BSC 197)
• Healthcare Pre-professional Coordinator for Pre-professional Office
• Faculty Advisor for pre-professional students
• Oversaw budget for student organizations
• Proactively managed retention (Dropout Detective)
• Assisted with Course Scheduling Processes
• Alpha Epsilon Delta Southeast Regional Advisor
• Association of American Medical Colleges member
• Planned and arranged shadowing agreements and outreach programs
• Created and publicized pre-professional services and maintained student groups
• Created, administered, and analyzed survey data
• External relations and institutional networking
• Coordinated, planned, and hosted multiple internal and external events including: Mississippi Rural Physicians and Dentists Scholarship Interviews, Southern Miss Health Expo, University of Mississippi Medical Center Student Luncheon, Various Honor Society Induction Ceremonies, Various Recruitment Events
• Served as the faculty advisor to pre-professional organizations including: Alpha Epsilon Delta National Health Pre-professional Honor Society (AED), American Medical Student Association (AMSA), Jackson Free Clinic Health Ambassadors, Pre-professional Medical Student Association
• Served on various university committees including: Blue Cross Blue Shield Steering Committee, Campus Life and Wellness Committee, Commencement Planning Committee, Military Veteran Grant Committee, Mississippi Gulf Coast Community College Articulation Committee, NACADA Regional Planning Committee, Southern Connection Interview Panel, Student Officer Election Committee, University Advisement Committee, Welcome Week Committee.

• Managed and advised diverse student population for multiple programs and was responsible for facilitating internship opportunities, establishing community partnerships, coordinating special events, and customizing exceptional and student success driven portfolios
• Evaluated and assessed each student stage of development academically and professionally while creating strategic action plan for success
• Developed and implemented engaging workshops and presentations to identify and advise on educational and career options individually tailored for each student and developed and planned engaging internal and external recruitment events
• Coordinated nursing application and selection process, assisted with scholarship and department award selections, and managed academic and medical records while working with local hospitals certifying compliance to ensure clinical placement
• Served on various university committees and managed student workers
• Served on veteran grant committee, faculty committee, and served as Dean proxy for multiple events
• Served as an advisor for multiple student organizations, and managed and planned nursing orientations, workshops, and multiple internal and external recruitment events including: Keesler Airforce Base, Naval Seabee Base, Two-Year and Four-Year Institutions, High-Schools, Medical Facilities, Chamber of Commerce, Mississippi Nursing Association, Mississippi Organization for Associate Degree Nursing (MOADN), Lunch and Learns, Welcome Week
• University SOAR tester for university workflow processes.

• Directed, managed, and was responsible for daily operations of University Registrar Office
• Served as University designated official responsible for managing, maintaining, and preserving the integrity, accuracy, and security of all academic records
• Responsible for University Publications, up to date course schedules, catalogs, graduation information, and updating and enforcing polices and procedures related to academic data
• Oversaw University Appeals Committee, directed FERPA training, oversaw all departmental meetings, coordinated masters and doctoral comprehensive exams, managed military grade entry through Armed Services portals, administered course evaluation surveys, analyzed data, assisted with financial aid awarding and packaging, managed course entry and course scheduling, initiated and reconciled various reports, and facilitated effective enrollment management
• Oversaw departmental budget
• Audited and conferred all degrees and certifications.

• Managed, coordinated, and oversaw admissions for undergraduate admission and readmission
• Served on university appeals committee and administered and proctored Accuplacer exams
• Posted and awarded various credits to include transfer credit, (AP/CLEP), military, and international credit
• Evaluated and determined student admissions status and clearance status
• Ran daily queries and completed various reports
• Supported all key departmental operations
• Assisted and helped coordinate recruitment and special events.